“It’s best to haggle with this company, renewal notice more expensive than other online websites.
Customer service ok but some more consideration for the customer would be appreciated.”
Hi Darren,
So sorry to hear this, we will take your feedback onboard. We do have a panel of underwriters, hence why sometimes online pricing can vary from the renewal quote. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. We are happy to hear that you have stayed with us for another year. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
“Everything was fine and you beat all the better reviewed companies in price comfortably, but I was annoyed by the unexplained jump in price from what was shown on MoneySupermarket to what appeared on your site immediately I clicked on the link. This was without any additional information. To test this I repeated the search a couple of times the next day and on both occasions the identical quote came up on MoneySupermarket and the same price jump occurred just by clicking on Hastings link.”
“A classic example of exploiting a valued customer. I am an existing customer renewing his policy and went online and found that that Hastings (same policy) was cheaper online. Contacted Hastings to cancel my renewal after signing up to the online offer only to be told that if I contacted them first they could have offered me a better deal. Why not offer it in the first place!!!!!! A valued customer!!!!!!!!”
Hi Terry,
So sorry to hear this. We do have a panel of underwriters, hence why sometimes online pricing can vary from the renewal quote. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. We are happy to hear that you have stayed with us for another year. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Doreen,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Agron,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“Cover was settled with a bit of hard work and we unfortunately had to haggle of a couple of quid but you took my money in the end for another year 😢. All is well that ends well 👍 Happy Christmas 🎄 😀”
Hi Robina,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Terence,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“I was happy with them until I had to make a change and add my son to my insurance for one day for him to help with funeral arrangements for his Nan.
The website is clunky and painful, wouldn't let me in until the third go (no, it wasn't me - I'm quite techie for an antique) finally got in and found where to adjust my policy. Took me, once again, several goes to make it work - painful! Just would not do anything! Not even the dreaded timer going round! Finally got in and made the transaction. Then I DID make a mistake - I didn't change the date I wanted it for! I needed it for two days time, so I went though all the rigmarole again and found there is no way to change the date. I ended up, paying again for another day.~
Not good!
The proof of a pudding is in the useage. I hope a claim can be made in easier fashion than the blinkin' website!
Need to speak to PEOPLE sometimes!”
Hi Eileen,
So sorry to hear this. If there is anything further we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi there,
So sorry to hear this. The premium is based on a number of rating factors set by our underwriters. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
~ Sian
Hi there,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi there,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“I purchased my car insurance after being on a comparison site, this was not the cheapest, however did allow me to pay monthly. After I completed the purchase I had no email or confirmation of this, I rang customer services and this is why I have graded the feedback so low. The representative that I spoke to was beyond incompetent, I asked her simply to send me my certificate of insurance as I needed it to collect my new car, she advised me it was not something she could do and that she would email head office. I asked for a turn around as I was collecting my car 2 days later, she could not give me this or answer any further questions. I left the conversation and did not get any emails. I created an account and managed to download my documents on the day I collected my car. I would not reccomend.”
Hi there,
So sorry to hear about your experience. If you need assistance, please email us at socialmedia@hastingsdirect.com, with your details and we will be more than happy to assist.
-Mariam
“Provided that you just want to have a policy and make no kind of changes, then they are very cost effective. I recently made one of my cars sorn and wanted to downgrade the cover to reflect that it wasn't being used, but they would not do that at all, ridiculous! Instead I would have to cancel, pay £45 cancellation fee, open a new policy, get the £45 credited as goodwill for opening a new policy, but the fire and theft option was almost the same price as fully comp. Talk about making an excuse to charge fees! I won't use you again !”
Hi Andrew,
So sorry to hear this. Unfortunately, when a policy is terminated early, there is a £45 cancellation fee charge as well as time of cover that has not been paid yet. The cancellation is rated on a per day basis. Our fees are stated in your policy documents as well as our site prior to purchase but I do apologise if you weren't aware of this.
-Mariam
Hi Barry,
So sorry to hear this. If there is anything further we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“Worked out the cheapest insurance to start off with, once I changed to the date I needed the insurance from it jumped from £1050 to £1800.
Very sneaky but needed the insurance”
Hi Joshua,
So sorry to hear this. Rating factors can fluctuate daily which are set by our underwriters. If you need further assistance, please visit https://www.hastingsdirect.com/help/..
-Mariam
“Reasonably happy with the policy I purchased with Hastings. It was very easy to set up through "Compare the Meerkat" However, I needed my policy to start on 13th October, as that was when my new car was getting delivered, so obviously I chose the 13th as my start date, (and my hubby who was sat beside me witnessed it), but once I had completed everything, when I reviewed the policy, it was showing the 15th as my start date which I wasn't happy about, luckily I managed to get it changed the next day over the phone, but was also not happy that I was charged an extra few pounds a month as I had to cancel the policy which had the wrong date on it and start up a new one with correct date on it. However, I spoke to Chloe at customer service and she was very pleasant & helpful in setting up the new policy.”
Hi Nancy,
So sorry to hear this. We are glad, one of our customer representative's were able to assist and get this resolved for you. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
“I have tried on several occasions to get an online copy of my policy to no avail, I have had to settle for a hard copy. when I call the helpline number it proved very difficult to speak to someone”
Hi Henry,
So sorry to hear this. I have emailed you over an online copy of your documents. Please read your documents carefully and contact us if anything is incorrect.
-Mariam
“They dont make their contact telephone or email details easily accessible. I did a live chat with support and they could not find contact details on their website either. Support had to provide the contact details to me directly.
Normally I would go elsewhere as ease of contact is important. However support was very professional so I went with Hastings.”
Hi Nicholas,
Our YouDrive policy requires you to share driving data through our Hastings Direct app and a wireless tab you can stick on your windscreen or dashboard. In return we give you a driving score which will be taken into account at your renewal. It’s okay if you need to accelerate or brake harshly occasionally, we know that sometimes it has to happen. We’re not looking for perfect scores of 100, you just need to keep your score above 30. If you have any further questions or need assistance, please email us at socialmedia@hastingsdirect.com and we can help.
-Mariam
“At first glance I was very pleased until my renewal came through.
£80 higher than the previous year.
( doesn’t make sense)
I then went online to a comparison site and found the same insurance with The same company (HD) for £100 less than my new quote.
Am pretty sure if I wasn’t such a victor meldrew in life I would have just accepted it.
It was my belief that insurance is meant to decrease as time went by.
Obviously I was wrong.”
Hi Clint,
So sorry to hear this. We do have a panel of underwriters, hence why sometimes online pricing can vary from the renewal quote. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. We are happy to hear that you have stayed with us for another year. If you need further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
