“Disappointed they weren't upfront about not being covered for driving other people's cars. Should be made clear on both comparison site and on main policy details but wasn't. Only found out when read through all of the policy later on.”
Hi there,
So sorry to hear this. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
~Aadam
“At first it was a shambles. I had a multicar policy for 2 cars and received 2 renewals for 1 car with different prices and none for the 2nd car. The situation was resolved by a very helpful, professional and knowledgeable woman who saved the day and restored my faith in Hastings”
Hi Terry,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
~Aadam
Hi Zakir,
So sorry to hear this. The premium is based on a number of rating factors set by our underwriters. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
~Aadam
“Black box is hood majority of the time, however some roads it has the incorrect speed limit on therefore marking me down, for example every time I pass this 40 road I get marked down (as it states it’s a 30 however this is not the case).
Another example IS on a 30 road and it states this road has a limit of 19mph (which again it does not).”
Hi Bradley,
So sorry to hear this. We understand that sometimes road speeds may change and show incorrectly – please help us by continuing to dispute these if you identify them, so we can look into updating them. It’s ok if your score doesn’t remain at 100, we just need it to stay above 30. Please give us a call on 0333 999 8911 if you need to discuss any of your driving data.
-Mariam
Hi Edilson,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Poppy
“The little tab I think is amazing, it’s tucked away. Doesn’t take up any space in my car or any ports that I need to use. Also having it self installed is amazing as well as I get to choose where I place it.
My only issue is that the app hasn’t really worked since I have been using it. It’s crashed more than it has worked. I only have 2 trips out of 6 that have been registered so far. Just worried that as it looks like I’m not doing as many trips my score won’t be very high as it’s not registering.”
Hi Leanna,
I am sorry for the troubles you have experienced with the app. It sounds like this could be an issue with your Settings, please make sure you’ve activated Bluetooth, Location and accepted all the correct permissions. If it still doesn’t work, we’d like to try and help so please email socialmedia@hastingsdirect.com with your details and we can look into this for you.
-Aadam
Hi Edward,
So sorry to hear this. The premium is based on several rating factors set by our underwriters and the prices fluctuate daily. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
“I was disappointed with the customer service approach when I queried the cancellation charge as I am still with Hastings, I had purchased a new policy in error.”
Hi there,
So sorry to hear this. All our fees are stated before purchase and are in our terms and conditions. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
Hi Teresa,
All our fees are stated prior to purchase and are in our terms and conditions. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
“The price quoted on the comparison site was less than the price charged by the insurer. Price charged was not a lot more, but nevertheless there was a difference.”
Hi Robert,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Mohammad,
Thank you for your review. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“Not sure where to start on this one, I took out insurance on my new vehicle mid December, I then purchased a personalised plate to go on my vehicle on 20th January, had the plates made, transferred with DVLA and then had to call Hastings to change my registration, only to be told they won’t insure me on my policy with a different registration. As someone who has been an insurance underwriter for 6 years this was very strange. I was told they can set up a new policy for me with the new registration, but this policy would actually be more expensive than the previous one I had. No risk values had changed meaning the policy shouldn’t have cost me anymore, it was simply a change of registration, not change of vehicle. I had to go along with this as I had no other means of insurance at this point, whilst this was being set up I was told their system had crashed so they couldn’t do this but I was fine to drive my vehicle to pick my daughter up, although technically uninsured. I was given a call back when the system was back up and running and asked for payment details to set up the MONTHLY direct debit, my step-dad pays this so I was advised to call back when with him, I travelled to my step-dads house to process this and called back, only to be told the policy had been set up on an annual one off payment basis and I could only sort this by paying the full £500 then and there. I said this is not possible and it needs to be monthly, so was told I’d be called back the next day to rearrange this. I got a call back 5 minutes later from Herbert who advised he could set me up another new policy, which was closer in premium to what I had originally been paying, and offered me £50 refund for all the inconvenience and messing around from Hastings that day. If it wasn’t for Herbert’s customer service I would have more than likely cancelled my policy once I had the means to take out new insurance elsewhere, I’m mainly writing this review in the hope that Herbert gets some recognition for saving you the business you almost lost, along with a financial ombudsman claim, and in hoping nobody else has to go through this ridiculous ordeal for a change of registration and extra premium for having a personalised plate which goes against TCF standards”
Hi Taylor,
So sorry to hear about your experience. I can confirm I have passed this positive feedback on to Herbert and his manager, thank you for highlighting this to us. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“Would’ve liked to have a phone number that I could’ve called because there’s some more information that I feel that you needed but have no idea on how to contact you”
Hi Martyn,
So sorry to hear this. You can reach our customer service team on 0333 321 9801. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
“Dreadful customer service. Cancelled our insurance policy , whilst waiting for an additional black box to arrive , as first one got lost . When queried they blame us for poor communication with them! Then charged a £30 cancellation fee! Wouldn’t use again. Thankfully found a more efficient company to use in the end .”
Hi there,
So sorry to hear this. All our fees are stated prior to purchase and are in our terms and conditions. The non-refundable arrangement fee is £20.00 , this contributes to service, maintaining the systems, updating the databases and sending documents. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Barbara,
Due to your new policy being created under a new account, our system does not have the capability to automatically detect the same registration being insured. We do send our renewal documents out, which state if we don't hear from you regarding cancelling the renewal, it will go through automatically. We are happy to see this has been sorted and that you have stayed with us for another year. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Gary,
So sorry to hear this. The premium is based on a number of rating factors set by our underwriters. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Caroline,
So sorry you are having difficulties contacting us, we have been experiencing a high volume of calls. If you need assistance, please email us at socialmedia@hastingsdirect.com and we will be able to help.
-Mariam
“Was happy with hasting insurance, but unhappy that my renewal came up a lot more expensive, yet when I went on line went with Hastings again a a much reduced cost, a lot of effort to go to, when could have just carried on with the original policy, as nothing had changed and no claims”
Hi Robert,
So sorry to hear this. We do have a panel of underwriters, hence why sometimes online pricing can vary from the renewal quote. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Christopher,
I'm sorry to hear this. I can confirm, we don't personally inform other insurers when you take a policy out with us, however, this information can be found on the Motor Insurance Database. Further to this, I would like to make you aware that you should not be dual insured as this may cause issues if a claim were to be made against you. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
