Hello Peter, I'm sorry to see that you didn't have the best experience. If you need any help with your policy, you can give our Customer Service Department a call on 0333 321 9801 or you can email us at customersupport@hastingsdirect.com. ~Theo
“Not very happy! The renewal price from Hastings showed a 28.5% increase from previous years premium in spite of no claim. Had to go to Quidco Comparison site to get a lower price for same insurance cover with an added cashback reward!!!”
Hello, I'm very sorry to read that the original renewal wasn't competitive on this occasion. It is good to see that you were able to find more competitive cover for your vehicle and that you for choosing to re-insure with us despite the experience you had. ~Theo
Hello, Hastings Direct does include this information on the quote before it is purchased online. I'm sorry if this information wasn't seen and has come as a surprise as a result. ~Theo
“Seems ok so far. Price was good, much better than previous company. App works quite well. Can’t really comment until I need to claim. Hopefully I won’t need to.”
“Easy to navigate online policy but disappointed that there has been no confirmation or paperwork saying the policy is in force, no certificate of insurance has been received”
Hello Wendy, thank you for your feedback. Looking at the policy, your documents are sent to be delivered via email. If you would like a copy in the post, please contact us via Facebook or Twitter @HastingsDirect and we can arrange this for you. ~Theo
Hello, I'm sorry to see that you've not had the best experience. Please contact us on Facebook or Twitter @HastingsDirect if you need further help with your policy. ~Theo
“I like the company and services but the prices are too dear i was paying 46 a month last year now paying 63.40 and i have 5 years no claims and not mafe a claim feel like being ripped off”
Hello, I'm very sorry if you are not finding the price of your cover to be competitive. If your policy has already renewed, you can contact the Customer Service Department on 0333 321 9801 so they can look at the price and the options that may be available to you. ~Theo
“Renewal prices are very poor. I got the same level of cover on a price comparison website. When my renewal was due. So not renewing and buying another policy from scratch saved me money.”
Hello Colin, I'm sorry to see that the renewal itself wasn't competitive on this occasion. Hastings Direct is a broker that works on behalf of a number of underwriters and also provides a few levels of cover. This means that prices can vary internally and appear cheaper online or in the call centre. It's good to see that you have since been able to find more competitive cover for your vehicle. ~Theo
Hello Nichola, I'm very sorry if you had a poor experience with Hastings Direct. You can contact our Customer Service Department on 0333 321 9801 if you need to discuss your policy. ~Theo
“Great service, price and concept, but the hastings app has a lot of problems and I can never access my driver data, I go to log in and the app doesnt load”
Hello Scott, I'm very sorry to read about the experience that you've had. The app has been down over the past few days and has affected a lot of our customers. The relevant department has been working to resolve this issue so hopefully normal functionality will return soon. They have suggested, uninstalling the app, clearing the cache and cookies and then reinstalling it. This has worked for other customers. If there is still an issue, please contact the team at mobileappfeedback@hastingsdirect.com so they can take a further look. ~Theo
“I really needed to talk to a human but couldn’t find a way. I had 8 years no claims last year but Hastings only gave me one. I have no way of getting this sorted. For the less technical person this is not a good way to buy insurance. Apparently I have breakdown cover but I have no idea how or where to access it. I have used reviews to afl for a human to call me but no success”
“I have had a policy with Hastings in the past and was disappointed when it came for renewal and I now just go for the lowest cost shame no loyalty anymore.”
Hello Peter, I'm very sorry of a recent renewal wasn't competitive and I hope that you were able to find suitable cover for your vehicle on that occasion. Thank you for having been insured with Hastings Direct. ~Theo
Hello Roger, I appreciate the confusion this can cause. Have you contacted the relevant department to make them aware that your mileage needs to be reduced? You can speak to our Customer Service Department to discuss this on 0333 321 9801 if you still need to do so. ~Theo
Hello, I'm sorry if you had an extensive wait while trying to reach the call centre. Going forward you can reach us on Twitter @HastingsDirect or on Facebook as an alternative to the phone. ~Theo
