Hi Trevor,
I'm pleased to hear you're happy with the service you've received. If there's anything we can do to improve on your rating, please let us know.
~Lillie
Hi Valerie,
I'm sorry this was the case. If you still need help, please let us know at socialmedia@hastingsdirect.com with your policy details and query.
~Lillie
Hi Helen,
I'm sorry to hear you've had trouble with your account. If you still need help, please contact us at socialmedia@hastingsdirect.com and we'll look into this for you. ~Lillie
Hello, I'm sorry to read that you were unable to get the information that you need, and I hope that you were able to do so in the end. Please contact us on Twitter @HastingsDirect or Facebook if you need any help with your policy. ~Theo
“Difficult to get through on the telephone. Sometimes after finally getting the department I needed I got a message saying you were too busy and you ended the call.”
Hello, I'm sorry to see this. We released a new telephony process last week and it did have some launch issues that made it difficult for customers to get through. I hope you were able to get the help that you need, however if not, please contact us on Twitter @HastingsDirect or Facebook so we can work to help you. ~Theo
Hello, thank you for choosing to insure with us despite the experience you had. If you do prefer to speak to us on the phone going forward, you can speak to the Customer Service Department on 0333 321 9801. I hope you have the best possible year with us. ~Theo
Hello, I'm sorry to see that you didn't have the best experience. I hope that you were able to get the help that you need but if you didn't please contact us on Twitter @HastingsDirect or Facebook. We'll do all we can to help you. ~Theo
Hello, I'm sorry to see that this is the case. If this is still an issue, please contact the team at mobileappsupport.com so that they can take a look at this for you. You may be able to access your online account in the meantime by using a browser to sign in. If you need any assistance, please contact us on Twitter @HastingsDirect or Facebook. We'll do all we can to help you. ~Theo
“Creating a basic policy was relatively straight forward but I needed to create another new policy as opposed to add a new vehicle to my account.
The process did not allow Multi-car.”
Hi Stuart,
I'm sorry to hear we weren't able to offer you a multi-car policy and for any inconvenience caused. I hope this is something we can look into for you in the future.
~Lillie
“I accepted hastings direct as the most reasonable quote to suit my needs, the online process was quite simple, and with the deposit paid and payment set up things seemed to be fine, this was about 2 weeks ago, however, since then I have found that my documents do not seem to be accessible either to view or download?”
Hello Peter,
I'm sorry to read that you've been unable to access your documents. Using the policy reference you provided, I have emailed the documents to you. Please expect them in the next 15 minutes and let us know if you need any further assistance. ~Theo
“My quote was 317for my daughter to add on ended up 343 phoned up ended up talking to an advisor kept on hold for 8min on my mobile put phone down in disgust not a good start hey”
Hi Anthony,
I'm very sorry to hear this was the case and for any inconvenience or frustration caused. I hope this issue has since been looked into and resolved, however, if you need anything else, please don't hesitate to contact us at socialmedia@hastingsdirect.com.
~Lillie
“If the app was made a little better (it keeps logging me out every single time and then not loading so I have to completely exit and redo that whole process), then id rate the app 5/5”
Hi,
I'm sorry to hear you've had trouble with the MyAccount app. If you can please try uninstalling and reinstalling it, and if the same issue persists, please contact us at mobileappsupport@hastingsdirect.com with your policy details and brief description of the issue.
~Lillie
Hi Anthony,
I am sorry to hear this. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
“They are fine. I like the app they have. Took out a guarantee car with my my insurance and got an email saying they wrongly saying that the insurance provider was the wrong and told me the correct one that was 4 to 5 month later obviously they don’t check your insurance properly before issuing it to use”
Hi James,
I'm pleased to hear you're happy with your policy and the app. I apologise for any inconvenience caused by the error made in regards to the insurer for the Substitute Vehicle cover.
~Lillie
“Had to purchase through comparethemarket.com as renewal price was cheaper than renewing with Hastings.
This didn't make sense to me but at least i got the benefits of going through the comparethemarket.com and will do so in the future it seems that loyalty isn't worth anything these days”
Hi Peter,
I apologise for any inconvenience caused, we do advise on your renewal to have a look online as prices can differ due to a number of reasons. If you can find it cheaper with us online, we'll be happy to match the price for your renewal.
~Lillie
