“Had to purchase through comparethemarket.com as renewal price was cheaper than renewing with Hastings.
This didn't make sense to me but at least i got the benefits of going through the comparethemarket.com and will do so in the future it seems that loyalty isn't worth anything these days”
Hi Peter,
I apologise for any inconvenience caused, we do advise on your renewal to have a look online as prices can differ due to a number of reasons. If you can find it cheaper with us online, we'll be happy to match the price for your renewal.
~Lillie
“I had chatted with staff from HastingsDirect regarding about changing status.It’s took for 59mins because they transferred for one person to another person still can’t make a decision for my problems.It’s make me tired and restless.”
Hi,
I'm very sorry to hear this was the case and for any inconvenience or frustration caused. I hope someone has since been able to help with your query, however, if not or you have any other questions then please don't hesitate to contact us at socailmedia@hastingsdirect.com.
~Lillie
“I would rather have been asked for all necessary documentation needed prior to joining rather than no claims driving license number etc being asked for a few weeks later.”
Hello,
Thank you for leaving a review and for your feedback concerning this. I don't believe our New Business Review Department can request information from individuals before they choose to purchase a policy with us. I'll pass your review to the relevant department so they are aware of this. Thank you for choosing to insure with Hastings Direct and for co-operating with the policy validation process.
~Theo
Hi Melvyn,
I apologise for the delay, it looks as though the documents were emailed and generated to your MyAccount. I've issued a postal copy for you, you should expect this within 7-10 working days.
~Lillie
Hi,
I'm pleased to hear you're happy with your policy and thank you for insuring with us! If there's anything we can do to improve on your experience, please let us know.
~Lillie
“I cancelled both policies that I was charged for, and asked for a refund which was two weeks ago. I have since resumed with my original policy holder, where I had a very competitive price, and still awaiting the refund I am owed from both policies connected to Hastings Direct.
Disappointed I am still waiting as I was told this would be made in 3 to 5 days. I am someone on my own, very unhappy things weren’t done better, the agent I spoke to for both policies messed up by charging me for both, didn’t think this would be allowed for the same car?”
Hi Laraine,
Very sorry to hear about your experience. You can raise a complaint here: https://www.hastingsdirect.com/about-us/customer-complaints.shtml. We will be in touch after 2 working days to acknowledge your complaint and check we have everything we need. Please note, we have up to 8 weeks to resolve the complaint in line with the regulators guidelines.
-Mariam
Hi Karyn,
So sorry you are having difficulties contacting us, we have been experiencing a high volume of calls. If you need assistance, please email us at socialmedia@hastingsdirect.com and we will be able to help.
-Mariam
“Spent two days sitting on phone trying to sort out multi policy.
Kept being passed onto another advisor which was supposed to get back to me on more than one occasion.
Still got letters in post saying payment was needed even though was told all was up and running.
Think more work needs to be done on your systems.
Still can't access my policy on line or on app.”
Hi Christopher,
I'm very sorry to hear this was the case. From looking at the policy, it all seems active and in order with your mandate in place. Your MyAccount is showing as live, if it's an issue with the password and you're unable to reset this, please reach out to us here: https://www.hastingsdirect.com/help/.
~Lillie
Hi Reginald,
Your documents were emailed and issued to your MyAccount on the 7th March. I apologise if these weren't received. I've issued a paper copy for you, which you should expect in the post within 7-10 working days.
~Lillie
Hi there,
So sorry to hear this. I have issued a copy of your policy documents via post, you will receive them within 3-5 working days. I have also set your preferred delivery method to post too, so future communications from us, will be posted to you. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
~ Sian
“Was told by customer services that a new policy I took out could not be amended for windscreen cover and would have to cancel policy and take out new one at extra cost I'm looking for new insurers”
Hi Brian,
The Hastings Essentials cover doesn't come with windscreen cover included, windscreen cover isn't something that can be added as an additional product. If you'd like this cover, you'd need to cancel the Essentials policy and insure on a higher level of cover, such as Direct or Premier, where this is included as standard. I apologise if you weren't aware of this.
~Lillie
“I would have given good but was disappointed that I had to pay £12.50 to make a call as I realised I hadn't given the right amount of years for my no claims bonus. I had put 9 years instead of 10 years, only to be told it wouldn't have mattered.”
Hi Denise,
I'm sorry to hear this was the case. I've had a listen to the call and understand you were advised of the fee at the start of the call and the adviser then went through the quote details in order for you to check the details were correct or to accept it over the phone. I apologise for any possible confusion and thank you for choosing to insure with us!
~Lillie
Hi John,
I'm very sorry to hear we were unable to offer you a renewal quote, and I hope this is something we can look into for you in the future.
~Lillie
“I had to cancel and renew to add another name which was a bit of a shame and it now means I have to register the App all over again. Other than that it seems OK but of course one only knows how good if there is a claim so I hope I never find out!!”
“Took out the policy on a Saturday, the site said something went wrong with the payment. Spoke to an operator that did not help a great deal, decided to wait until the Monday to speak to another operator. Lucky I waited as the payment had in fact gone through. I hope this is not a bad omen when dealing with Hastings Direct.”
Hi Antony,
I apologise for any issues you had online. It can take up to 24 hours for the payment and policy to bind, however, I can see this has now been the case and documents have been issued.
~Lillie
Hi Senivalati,
That's great to hear, thank you for your lovely feedback. If there's anything else we can do to improve on your rating, please let us know.
~Lillie
“Fine for the computer literate but I wanted to amend the car users to include daughter's long-term boyfriend and couldn't register his driving licence in spite of double-checking the alpha numeric number.”
Hi Charles,
I'm sorry to hear this was the case. I can't see that another named driver has yet been added, if you still need assistance with this, please don't hesitate to contact us on socialmedia@hastingsdirect.com or here: https://www.hastingsdirect.com/help/.
~Lillie
Hi Charles,
We rate on many different factors and risks, the date of inception can affect the price, however, I apologise if you weren't aware of this.
~Lillie
