“I have nothing much to comment on, h2mce the neutral rating.
All companies are efficient at taking your money, so getting the insurance sorted, was no problem. The price was very competitive, but the proof of sefcie is when you need them. Hopefully, I won't need to find out”
Hi Rodney,
I can see your documents were generated to your MyAccount via email on the 31st October. I apologise if these haven't been received. If you wish for another copy or a paper copy to be sent, please let us know at socialmedia@hastingsdirect.com.
~Lillie
“Was advised to purchase car insurance on line otherwise a £12.50 charge to speak to someone realised on checking documents that windscreen was not covered so had to cancel and purchase new one with customer service would be nice if customer service was free”
Hi Pauline,
I'm sorry to hear this was the case. There's a £12.50 call centre arrangement fee, but no charge to run through and check the policy details.
~Lillie
“Cost of insurance and cover is fine. However how can I manage my account online when I can't get into it. I need access my account on my laptop. My email is correct but when it says "we will send you an email to confirm identity" it never arrives
I have reported this by telephone twice, but all that has happened is you have sent me an app, which I don't want.”
Hi Terence,
I am sorry to read you are unable to access your MyAccount. Please may I request you email us at socialmedia@hastingsdirect.com so we can assist you with this.
~ Jas
“I spoke to someone about the different types of insurance and they were very helpful.
Easy to insure my vehicle
Downside- I cannot log on to my account to print off the documents”
Hi Holly,
I am pleased to hear you are happy with the service you have received from the agent you spoke to over the phone. I apologise you are unable to access your documents via your online account. If the issue persists. please email us at socialmedia@hastingsdirect.com and we will do all we can to assist.
~Aadam
“WEBSITE IS USELESS FOR TRYING TO AMEND OUR HOUSE INSURANCE POLICY AND THERE IS NO LIVE CHAT AS IT DOESN'T WORK. THE CONTACT NUMBER IS AN 03 NUMBER THEREFORE USING MOBILE YOU ARE CHARGED”
Hi Rita,
I'm sorry if you've had trouble making changes to your policy. Our 0333 number is a free phone number, unless your provider charges. You do have the option to discuss the changes via email here: https://www.hastingsdirect.com/mtas/app/.
~Lillie
“Not very forthcoming in responding to requests. I asked for my policy paperwork to be posted out to me as I have no access to a printer to print them myself. I still have not recieved. This was nearly 2 weeks ago.”
Hi,
Sorry to hear you've still not received your documents. I can see these were posted on the 14th October, these can take up to 7-10 working days to receive. I've reissued them via post, just in case.
~Lillie
Hi Louise,
Sorry you're having trouble logging into your account. I've posted out your documents so you should expect these within 7-10 working days. If you need anything else, please let us know at socialmedia@hastingsdirect.com.
~Lillie
“2 years with them but prices have risen 25% this year after 45min on the phone with them they came up with the same quote. 5 min on compare the market got me lots of lower quotes for a very similar cover.”
Hi John,
I'm sorry if we've not been able to offer a competitive deal for this year and I hope this is something we can look into for you in the future.
~Lillie
“A very bad experience. I had an incident claim. I was told my car is reparable and after more then 2 weeks I was informed that it was a write off.
The personnel provided information which were confusing. Took a long time to handle a claim. Always I was told 'we will call you back' - very rarely happened etc The list is endless.”
Hi Maria,
I'm sorry this was the case. I hope someone has since been able to assist, however if there's anything we can do to help, please let us know at socialmedia@hastingsdirect.com.
~Lillie
“Would not accept my driver number on several occasions which may have reduced my premium. Website very slow to complete and details did not come across from price comparison website and ended up more expensive.”
Hi Peter,
I apologise for the trouble you had online and for any possible frustration caused. I hope this issue has since been resolved, however if not or you have any other queries, please let us know at socialmedia@hastingsdirect.com.
~Lillie
“Took an age to actually complete the Oder of the policy. Couldn’t sign up online so had to call the day after. On completion I was asked to check the policy and confirm the details are correct. The app or website wouldn’t let me do this.
Price of the policy was very competitive but maybe that reflects in the problems I’ve since had. Hope I don’t ever need to claim!”
Hi Shaun,
I'm sorry to hear you had issues online and receiving your documents. We'll be happy to review this and manually issue the documents if needed. If so, please contact us at socialmedia@hastingsdirect.com.
~Lillie
“Price had changed between search engine price and acceptance (in your favour of course) which always smacks of a scam-artist. Otherwise will feed back if I need to make a claim”
“Sadly they could not match my payment with the policy, which seems impossible when you have to pay at the time you take out the policy.
It resulted in a lengthy conversation to rectify the problem.”
Hi, I apologise for this being the case. In some rare situations, payments are not bound to the policy. These are automatically picked up and resolved, however, sometimes we may need manually correct this. I'm glad the issue has been resolved. ~ Jas
“Cancelled my policy as can no longer afford to run a car and was meant with a £45 cancellation fee and a months direct debit payment.
It's always good customer service when big companies bleed their customer dry. Needless to say I will not be taking out any more insurance with this company.
So be warned before taking out policies read the small print I would have been better off letting the insurnace policy run.
Absolute rip off. You cannot speak to anyone you have to email.”
Hi,
We're sorry you feel that way. Unfortunately, when a policy is terminated early, there is a £45 cancellation fee charge as well as time of cover that has not been paid yet. The cancellation is rated on a per day basis. Our fees are stated in your policy documents as well as our site prior to purchase but I do apologise if you weren't aware of this. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
~ Jodie
Hi Anthony,
We require payment to be made in order for the policy to be taken out, whether this be for an annual or direct debit policy. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
~ Jodie
Hi John,
So sorry to hear this. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
~ Jodie
