Hi Robert,
I have issued a copy of your policy documents via post, you will receive them within 3-5 working days. I have also set your preferred delivery method to post too, so future communications from us, will be posted to you. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
“Overall the service provided was good.
When I rang Hastings Direct after taking up the policy the lady who took the call expected me to know that for multicar insurance the meerkat 2 for 1 offer did not apply. I explained to her that there was no way for me to know the rules and the customer representative did not clarify this. I asked for a complaint to be made on my behalf.”
Hi there,
So sorry to hear this. You can raise a complaint here: https://www.hastingsdirect.com/about-us/customer-complaints.shtml. Once the complaint has been raised, we will be in touch after 2 working days and have up to 8 weeks to resolve the complaint in line with the regulators guidelines.
-Mariam
“I had a e-mail asking to confirm my password. You said I'd done it wrong. Sorry if I did, but I'm not good on here. My grand daughter does most things for me, but she works. You have now got rid of these mails. I would appreciate some paperwork. You've had my money over a week, I thought I would have sort of papers. Many, thanks . Philomena satchwill”
Hi Philomena,
So sorry to hear this. I have issued a copy of your policy documents via post, you will receive them within 3-5 working days. I have also set your preferred delivery method to post too, so future communications from us, will be posted to you. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Robert,
So sorry to hear this. I have issued a copy of your policy documents via post, you will receive them within 3-5 working days. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
Hi Barry,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Mariam
“The policy I chose had all the requirements at a good price. The issue I have and I feel it’s an antiquated process is admin fees the policy was live for 12 hours due to unforeseen circumstances and you charged me £20 to ultimately press a cancel button and send an email.”
Hi Jacqueline,
All our fees are stated prior to purchase and are in our terms and conditions. The arrangement fee is £20.00 to set up the policy, this contributes to service, maintaining the systems, updating the databases and sending documents. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
“When I clicked through to book my insurance the price went up without any justification. it also took many attempts to purchase my insurance as every time I got to payment the website froze. it as very frustrating. I had to use my phone eventually after several days of trying”
Hi Lindsay,
So sorry to hear about the difficulties you faced. If you need further assistance, please visit https://www.hastingsdirect.com/help/.
-Mariam
“trying to deal with Hastings for a multi car policy is akin to pushing water uphill..... if you can spare an hour to deal with multiple people for one simple quote then go ahead, otherwise do not bother.”
Hi there,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
“I cannot say anything other than Hastings were the cheapest like-for-like quote on a comparison site. I believe that every motor insurance company is a rip-off and I will not actually know if this applies to Hastings until I claim. I hope I never find out.
Generally these type of companies are all the same, they offer you an umbrella while the sun shines and want it back as soon as it rains. Perhaps Hastings is different? I would like to think so. Ask me again if I ever have to make a claim. I have twenty years of no claims, they ought to insure me for pennies but they don’t. Charging me over £300 for insurance is like hitting a willing horse with a stick. These folk who drive about with no insurance get away with it, whilst people like me pay for it. What can you do other than play the game, have the odd rant, and get on with it?”
Hi Christopher,
So sorry to hear this. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
Hi Albert,
If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
“Good money for value. If auto renewal is disabled maybe stop trying to pad renewal quotes with a 15ish % markup? I don’t get how it benefits you to mess people around who have disabled the lazy option already, it just serves to reminds me that loyalty is a fallacy.”
Hi there,
So sorry to hear this. The premium is based on a number of rating factors set by our underwriters. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
-Aadam
“I don't like being constantly asked about the service that I've rated, when I signed up, when the payment went through, now after a few weeks. I'm not 100% sure where I can fine the paperwork online go show I'm covered.”
Hi there,
So sorry to hear this. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
- Aadam
“I like the cover and price of my car insurance. I did not choose automatic renewal, but preferred to renew online myself.
I found that I was unable to renew online, after repeatedly being told by agents that it was possible, and finally had to renew over the phone.
A “RENEWAL” button on the website or app would be much appreciated.”
Hi James,
So sorry to hear this. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.
- Aadam
“Good insurance Quote, that is until you change a thing, I changed the date to an earlier one and they rammed the quote up by 25%, they were still the better quote but not an impressive move, the guy I phoned had very lame reasoning for the massive increase”
Hi Peter,
So sorry to hear this. We have issued a copy of your policy documents via post, you will receive them within 3-5 working days. Please read your documents carefully and contact us if anything is incorrect. If you need any further assistance, please visit https://www.hastingsdirect.com/help/.
- Aadam
Hi Stuart,
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at mobileappsupport@hastingsdirect.com. Thank you.
-Aadam
