Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,185 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since using Hastings it has helped me correct my driving”

Helpful Report

Posted 7 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Great service and a fair price. The app and ‘slack box’ are easy to set up and the sensitivity seems realistic. Great for new drivers.”

Helpful Report

Posted 7 months ago

Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“purchased the policy on line. no problems.”

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Posted 7 months ago

Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Very good not too strict but not too lenient does get me on harsh breaking though”

Helpful Report

Posted 7 months ago

Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Very reasonable, very easy to complete and almost half the price of my old insurance company I had been with for 28yrs”

Helpful Report

Posted 7 months ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“At no point did you mention that ownership of a smart device was mandatory to enable me to purchase your policy.”

Helpful Report

Posted 7 months ago

Hi, Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy. A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Great, friendly & helpful customer services and a brilliant price.”

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Posted 7 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Very competitive prices.Website easy to follow.”

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Posted 7 months ago

Hi Delyth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Gentle driving keeping up with the flow of town traffic results in harsh acceleration and harsh breaking on the black box app. The parameters are too severe.”

Helpful Report

Posted 7 months ago

Hi Monty, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score. We are aware that there are somethings that can happen which are out of your control, this is why we do not expect your score to stay at 100. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Easy and quick”

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Posted 7 months ago

Hi Odette, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“I’m 51 and the only insurance they could offer me was with a black box.”

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Posted 7 months ago

Hi Mandy, Thanks for your review, we’re sorry to hear you’re unhappy that the only policy we could offer was YouDrive. Our YouDrive policy is for everyone, regardless of age, to allow you to have the driving monitored and have a discount for allowing this, and if you have a good score, can lead to a larger discount at renewal. Thanks, Nicole, Social Media Team

Posted 7 months ago

“It is very good l like it and I think it is clear and obvious .”

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Posted 7 months ago

Hi Amanuel, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Policy not in effective yet so cannot really comment, I hope that I do not have to claim but if I do and the customer service so far continues to be as good I shall be pleased. Thank you Hastings.”

Helpful Report

Posted 7 months ago

Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Thanks so much for so easy toget my van insurance at very good price”

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Posted 7 months ago

Hi Jonathon, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Ease and simple.”

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Posted 7 months ago

“I have not been able to find where to cancel the auto renew. When booking it said it was on the next page. I could not find it. In the app I cannot find it. I am quite distressed by this. Could you do this for me please”

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Posted 7 months ago

Hi Janet, All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive. It’s easy to change this at any time throughout the year, in the app, or by contacting our renewals team on 0333 321 9790. You can read more about automatic renewal in your renewal documents. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Happy with service”

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Posted 7 months ago

Hi Martyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Professional approaching to the customer, no bad deals. Thanks.”

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Posted 7 months ago

Hi Andrzej, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Super easy to understand the app and how to work the black box”

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Posted 7 months ago

Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Not for me”

Helpful Report

Posted 7 months ago

Hi Krysztof, Thanks for your review. We’d love to know why you gave the rating you did and if there’s anything we can do to help you. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team

Posted 7 months ago

Hastings Direct is rated 4.2 based on 50,185 reviews