Hello James,
Thank you for your review, I'm very sorry to read about the increase in price and I appreciate the frustration this would have caused.
I'm afraid our quotes are impacted by live pricing. As a result, the time and date the quote is done or the policy is purchased can impact the price. The details are retained for 30 days but the price is subject to change.
I regret that it resulted in an increase on this occasion and thank you for insuring with us despite this being the case. ~Theo, Social Media Team
“Terrible service!
Hastings stole an extra £33 from me after a 'None Claim' incident.
(Someone scraped my car in a car park. I was not even in the car).”
Hello Marcus,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed. I can appreciate that the outcome can at time be frustrating.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
If you think this has been incorrectly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
“I have been informed that Hastings direct is a very good company for after sales service and as I haven’t been a costomer very long hope to realise same Many thanks Jim edwards”
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Ramesh,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Scott,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Kumuthuni,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Khurshid,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Terry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I have sent multiple requests in for email verification on the app. I dont seem to be getting these through. Yet I am expected to connect my app to the tracker. I can't do that till I get my email verified. I am travelling and will not be able to connect this till after I return.
Minesh”
Hello Minesh,
Thank you for your review, I'm very sorry to see that you have struggled with the app and connecting your box to this. Before you travel, please inform the team of your issue. You can also send us a message on Facebook so we can raise this with the trained advisors. They can put measures in place to protect the policy while you are away. ~Theo, Social Media Team
Hi Henry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello Genesis,
Thanks for your review, we’re sorry to read about the cancellation of your policy.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications weeks in advance informing you what needed to be done to prevent the cancellation and when it would be cancelled if those actions weren't taken. We’re sorry if you didn’t see these.
If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Myles,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
