Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,187 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy to understand the app and how to work the black box”

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Posted 7 months ago

Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Not for me”

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Posted 7 months ago

Hi Krysztof, Thanks for your review. We’d love to know why you gave the rating you did and if there’s anything we can do to help you. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team

Posted 7 months ago

“Problem free and competitively priced. Good communication.”

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Posted 7 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Easy to apply only thing difficult was pairing the tab but all sorted know customer service very. helpful”

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Posted 7 months ago

Hi Wendy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“I purchased my cover via Compare the Mat=rket and everything went very smoothly.”

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Posted 7 months ago

Hi Alistair, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Competitive prices for vehicle insurance. Web site easy to use with clear choices of cover on offer. Communication effective.”

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Posted 7 months ago

Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“I took a policy which required the use of a tracker - which was fine. After 6 weeks I received an email explaining that they were canceling my policy because of my poor driving score - this surprised me as I had NOT DRIVEN THE VEHICLE once. The problem was because I had not marked myself as a passenger. This is totally understandable but the instructions I received were not clear - the app requires multiple actions to do this and there was NO WARNING OR OTHER NOTIFICATION that I wasn’t using the app correctly When I explained the situation (and could demonstrate that I was unable to drive throughout the period in question) they literally said ‘too late - we’re cancelling’ So screw you Hastings - BAD SERVICE- UNHAPPY CUSTOMER.”

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Posted 7 months ago

Hi Andrew,  Thanks for your review, we’re sorry to read about the cancellation of your policy. We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications in advance of the cancellation explaining what was happening and what actions to take to prevent this happening. I'm sorry if this wasn't seen. If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team

Posted 7 months ago

“Did everything online, which was straightforward and easy.”

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Posted 7 months ago

Hi Branwell, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Very easy to select Home Insurance options. Able to provide great cover and it includes elements that you need to pay extra for with other providers”

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Posted 7 months ago

“After weeks of frustration trying to recover my money, I felt completely defeated. Nothing was working. Then I found Alpha recovery firm, and everything changed. They were kind, knowledgeable, and quick to respond. They didn’t just they took the time to explain the process and kept me informed the whole way through. With their help, I recovered money I thought was gone forever. I honestly can’t thank them enough”

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Posted 7 months ago

“Great deal on car insurance. Telematics device arrived and easy to use.”

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Posted 7 months ago

“Bit concerned reviews are mainly about pricing and getting the insurance. No real experiences of how the company respond if someone unfortunately does need to make a claim. Surely its vital to have reviews about how well the staff respond to any problems, how easy it is to make contact with them etc. Also, how well they respond and support the customer . Basically do they deal will claims efficiently and painlessly?”

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Posted 7 months ago

Hello Julie, Thank you for your review and for choosing to purchase your policy with us. I hope that you are not involved in an accident or claim, however should the worst occur we'll do all we can to help you. You are welcome to email us at customersupport@hastingsdirect.com if you have any questions about your cover or you can read information on our website about our claims process. ~Theo, Social Media Team

Posted 7 months ago

“Excellent service. I have only admiration for Hastings Direct and their way of doing things.”

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Posted 7 months ago

Hi Chukwudi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“they are brillant 10 points easy”

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Posted 7 months ago

“Great price upon applying. When I went to book, apparently the quote expired at midnight and so was another £90 the following day. This wasn’t clear at all in any coms. Not happy”

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Posted 7 months ago

Hello Jonathan, Thank you for your review, I'm sorry to read about the increase in price. I'm afraid our quotes are impacted by live pricing and as a result, the date and time the quote is done or policy is purchased can impact the price. I regret if you were unaware of this and that the change wasn't a decrease on this occasion. ~Theo, Social Media Team

Posted 7 months ago

“They really pulled through for me this year. Hard times with a great quote and now back on the road. In previous years they to are unbeatable”

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Posted 7 months ago

Hi Becky, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“Very helpful and got me a good Price”

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Posted 7 months ago

Hi Penny, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“the person on the phone was 10/10 and poliicey great”

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Posted 7 months ago

“Easy service to access very competitive price would recommend”

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Posted 7 months ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

“I love it at first I was scared of owning a tab but I’ve had it now for two weeks and my score is still 100 it’s nice to have that reassurance because after every trip I’m being told “I’m a good driver” and overall makes me a much confident driver id 100% recommend Hastings direct. Also I’ve had to call them a few times and they were so nice and helpful”

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Posted 7 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 7 months ago

Hastings Direct is rated 4.2 based on 50,187 reviews