“Thank you for reviewing my policy in person instead of automatically renewing it. You saved me some money. Maybe you should do that and keep your loyal customers.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Jenny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I had a fantastic experience with Hastings Direct following my motorcycle accident. From the very beginning, their service was outstanding. Immediately after the accident, they arranged for my motorcycle to be recovered from the accident scene and taken to their storage facility. As I was injured and had to be admitted to hospital, this was an enormous help and removed a lot of stress at a very difficult time. The recovery was included as part of my insurance, and I was very grateful for how efficiently everything was handled.
They managed my claim very quickly, and within just a few weeks they had settled my helmet claim and completed the entire process.
One thing that really impressed me was their honesty and fairness. I had not included commuting on my motorcycle insurance, but instead of cancelling my policy or rejecting my claim, they contacted me, explained the situation, and gave me the opportunity to pay the additional premium to add commuting cover. Once this was done, they processed my claim without any issues. I really appreciated how reasonable and helpful they were.
Another thing that stood out was their excellent customer service. They even contacted me to ask whether I wanted any of my personal belongings back from the motorcycle. I asked for my chain lock, disc lock, and a few other personal items, and they delivered everything back to me the very next day, completely free of charge. That level of care and attention really exceeded my expectations.
They also paid me a market value for my motorcycle that was better than I had expected, and the payment arrived in my bank account promptly. Throughout the entire process, everyone I dealt with was professional, friendly, and supportive.
Based on my experience, I would happily recommend Hastings Direct to anyone looking for motorcycle insurance. They made what could have been a very stressful experience straightforward and reassuring. Thank you to the entire Hastings Direct team for your outstanding service.”
Hi Dilawar,
Thanks for your review, we really appreciate you taking your time to share your feedback.
We’re glad your claim was dealt with so efficiently and to a high standard.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hello Jayesh,
We’re sorry you’re unhappy with the price we offered for this change.
Your insurance policy and price are based on both your individual details and the world around you. This means any changes in your personal circumstances will usually mean your price changes as well.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. To make sure we're always competitive, we also constantly monitor market trends and regularly adjust our prices.
If you'd like to discuss this in more detail, visit www.hastingsdirect.com/contact-us and get in touch. ~Theo, Social Media Team
Hi Owodunni,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Chintan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I was recommended by a few friends and members of my VTR group to try Hastings Direct.
I used the online service got a fair quote but when I went to pay for it later the system didn't recognise me (also the system was down for ages) ie my first name, surname and postcode! I went trough it all again, but I ended up paying extra for breakdown cover!! My first quote was £194 including breakdown cover? But I had to pay £282.68 for the last quote with breakdown cover.
To be honest, I now think I should have gone elsewhere as it cost me £88.68 more all because of your system.”
Hello Jonathan,
Thank you for your review. I'm very sorry to see that this wasn't a straightforward process and that it resulted in an increase in price. I can appreciate the frustration this would have caused.
Thank you for choosing to insure with us despite the difficulty and the increase in price. I hope that your time with us improves as the policy progresses and that we can be more competitive once the renewal arrives. Please contact us if you need any help during the year. ~Theo, Social Media Team
Hi Scott,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Used Hastings now for 2 years insuring my bike, just insured a second one with them but not on multi cover as one is up for renewal within weeks, I will make the call and add it to my more recent addition , or use a comparison site if need be, they are helpful at Hastings though and seem pretty fair and relatively competative.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Sally,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“after spending 30 minutes sending a copy of NBC from my previous insurer with proof of two years no claims, you have sent a policy with one years no claims, also it is impossible to get to speak to a human , please advise how much it would cancel my policy with you ,thankyou.”
Hello Cheryl,
Thanks for your feedback, we're really sorry to hear about your experience and to see that you have struggled to get the information you need. If you would like a cancellation quote, please send us a private message on X, @Hastingsdirect or on Facebook and we'll do all we can to help you there. ~Theo, Social Media Team
Hi Lynette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Received a quote from my current car insurance policy provider. It had gone up slighly, so used MoneySpuermarket to get some alternative quotes.
Hastings was the best price and almost 20% cheaper than the quote I'd received from my current provider - an absolute no brainer to switch across. Very simple process and money saved. Everything is in the app so should be straight forward to monitor and update as required.
Thanks Hastings.”
Hi Gareth,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“My renewal cost on my previous car insurance had increased steeply so I looked for an alternative. Using comparison websites I looked for an alternative company with the best price and the best benefits. A few companies had similar prices to Hastings but Hastings surpassed them by covering everything I needed. The process was simple and straightforward and I’m very pleased with the service.”
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
