Hi Mukesh,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Scott,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Louise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Wendy,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Melvyn,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“I took a another insurance with Hastings just 2 days before cancelling previous policy. Was charged £45 cancellation fee, which I could get back if take new policy in the next 30 days. However the new policy that I just took did not count. This makes me concerned that Hastings will also try anything to avoid paying in the event of a claim.”
Hello,
I'm very sorry to read about the experience you've had. The cancellation fee is refundable if a new policy is purchased through the call centre with us. I regret if this wasn't properly explained and we'll be happy to pass this feedback to the relevant department so that future communication around this subject is improved. Thank you for raising this with us and I hope that your time with us improves as the policy progresses. ~Theo, Social Media Team
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback and thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
“So far so good. The gentlemen I spoke to who set up the policy was polite, very helpful and fun to chat with. I've gone with the Youdrive system with the black box. We will see. Quite honestly, if - according to my particular style of driving ( ex driving instructor. No cornering on 2 wheels, no harsh breaking, no Vin Diesel style acceleration off of green lights, no mobile use etc etc ), if this system does not work in my favour after one year, then it Does NOT work at all. I look forward to a lower premium next year.
Again, so far so good. Thank you guys. Best of luck. 👍👍”
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Gareth,
Thank you for your review, I'm very sorry to read about this and I hope that you have since been able to get the help you need. Please note, the service is not a live chat so there may be a bit of a wait before speaking to an advisor. Going forward, you can speak to us by calling 0333 321 9801 as an alternative if this is more urgent. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello Barry,
Hello, this is really good to hear. Thanks for taking the time to share this with us. Please let us know if you need any help with your policy. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
