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Hastings Direct Reviews

4.2 Rating 51,880 Reviews
81 %
of reviewers recommend Hastings Direct
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Henry Barrell
Verified Buyer
“Good value and changed a mistake by me very quickly.”
Helpful Report
Posted 4 weeks ago
Hi Henry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Anonymous
Verified Buyer
“A few teething issues were sorted out but was a bit annoying to start with. Don't think I was truly informed of the ride monitoring when I signed up, which also records in whatever vehicle I am travelling in.”
Helpful Report
Posted 4 weeks ago
Hello, Thank you for your review. I'm very sorry that information showing what kind of policy this is wasn't seen before it was bought. The purpose of collecting this data is to understand the broader trip patterns of our customers to help us build a picture of their location and how the vehicle is used. As a result for 30 days, we collect data on things like where they’re travelling and when. We'll be looking at travel patterns overall, not just driving your own vehicle. As a result, public transport will be taken into account. This data helps us learn about real travel habits and keep prices as low as possible. Please contact us if you have any further questions about this. ~Theo, Social Media Team
Posted 4 weeks ago
Gareth Burnett
Verified Buyer
“App very easy to use some time a voice on the the phone is away better to explain things better”
Helpful Report
Posted 4 weeks ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
James Martin
Verified Buyer
“I have more policies with Hastings Direct and was very happy with my house policy . I found it very competitive . Thank you”
Helpful Report
Posted 4 weeks ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Anonymous
Verified Buyer
“Very Good”
Helpful Report
Posted 4 weeks ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Christopher Thornton
Verified Buyer
“Found it very easy to negotiate around the web site, and ascertaining the best policy for my house policy, and was easy to complete and at an extremely good premium, would definately recommend to friends”
Helpful Report
Posted 4 weeks ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Wendy Anderson
Verified Buyer
“Really easy to purchase my insurance, it was over £200 cheaper like for like on the quote I received from last year's insurers”
Helpful Report
Posted 4 weeks ago
Hi Wendy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Jonathan Pearlman
Verified Buyer
“Appalling. Cancelled policy a week after it started because we vouldnr get the app working”
Helpful Report
Posted 4 weeks ago
Hello Jonathan, I'm very sorry to read about the experience you've had and I appreciate the frustration this would have caused. We'll pass this feedback to the team for you so this can be reviewed further. I hope that you have since been able to find suitable cover for your vehicle and thank you again for taking the time to raise this with us. ~Theo, Social Media Team
Posted 4 weeks ago
Judith Stannard
Verified Buyer
“Good to speak to a "real person". Who as helpful and happy to answer my questions. Cost of policy also good,”
Helpful Report
Posted 4 weeks ago
Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Christine Dukes
Verified Buyer
“Quick, efficient andcreasonabply priced”
Helpful Report
Posted 4 weeks ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Kirsteen Bryce
Verified Buyer
“It was so easy and quick and efficient to get through on the phone to an advisor and they were so helpful and explained all policy and Hastings are actually £900 cheaper than wot I was quoted for my renewal from old insurers after 4 yrs with same insurance company and 17 yrs no claims, it was common sense to go with Hastings 😀.”
Helpful Report
Posted 4 weeks ago
Hi Kirsteen, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Sally Cash
Verified Buyer
“i had been with hastings for years and last year chaned to tesco as was cheaper but changed back this year to hastings as was cheaper this year”
Helpful Report
Posted 4 weeks ago
Hi Sally, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Teresa Bexton
Verified Buyer
“Cool and calm, easy to bavigate”
Helpful Report
Posted 4 weeks ago
Hi Teresa, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Emily Peat
Verified Buyer
“App is terrible Keeps logging me out Saying password wrong Annoying”
Helpful Report
Posted 4 weeks ago
Hi Emily, I'm sorry to see that this isn't working as it should. If this is still the case, please delete the app, clear the cache on your device and then re-download the app. This has been found to fix the issue. If this fails, please contact the Customer Service team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Posted 4 weeks ago
James Soutar
Verified Buyer
“A good competitive policy which included everything i required when looking for a policy. Thank you.”
Helpful Report
Posted 4 weeks ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Anonymous
Verified Buyer
“The lady I spoke to was lovely and it was easy,so thank you for that”
Helpful Report
Posted 4 weeks ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Christopher Noble
Verified Buyer
“Up now they have been good. Would have given 5 stars if they had handled a claim successfully if I had made one.”
Helpful Report
Posted 4 weeks ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Barry Perton
Verified Buyer
“Very easey to deal with”
Helpful Report
Posted 4 weeks ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 weeks ago
Barry Hamblin
Verified Buyer
“I purchased the car insurance by telephone but I have not received any documents by post or email confirming the policy. Barry Hamblin”
Helpful Report
Posted 4 weeks ago
Hello Barry, I'm very sorry to see that this is the case and I hope that they have since arrived. If not, please send us a message on Facebook. We'll do all we can to help you. ~Theo, Social Media Team
Posted 4 weeks ago
Hastings Direct is rated 4.2 based on 51,880 reviews
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