“Discrepancies between your web site and a comparison site. I had to call rather than do it electronically. The lady on the phone was however very good. You need to be clearer that you cover flood risk”
Hello Melvyn,
Thank you for your review, I'm sorry that this wasn't as straightforward as we would like it to be. We appreciate your feedback and we'll pass this to the relevant team. I'm glad that you got the customer service you deserve and thank you for insuring with us despite having this experience. ~Theo, Social Media Team
Hello Fergus, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re sorry to hear you’re unhappy that the certificate was not posted.
I have now sent a copy via the post for you, and this can take 7 to 10 working days to arrive. Also our customer service number is 0333 321 9801.
If you have any further queries, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Winston,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website.
Thanks,
Nicole, Social Media Team
“This is purely on my initial call as I’ve not experienced any claims or contacting for other reasons. The call was frustrating, I found the Hastings Direct employee difficult to understand and not very engaging or friendly. I almost hung up and didn’t bother going ahead with the policy but stuck with it as no guarantee of a better service elsewhere.”
Hi Janet,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to
Hi Christopher,
Thanks for your review.
I can confirm a postal copy of your documents have been sent. It can take 7 to 10 working days to arrive.
If you have any further queries, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
“No claims, EVER, yet still a 41% increase on my renewal, (£121 to £171) I shopped around and managed to get the same policy for £114 from ......................... Hastings Direct. Sort yourselves out for god's sake!”
Hello Wendy,
Thank you for your review, I'm sorry that the original quote wasn't competitive.
Please note, as a broker, Hastings Direct provides a number of different policies. Each with a different level of cover and different products. As a result of this prices often vary internally. If you contact the Renewals team they can match the online price if your new quote and the existing policy details are the same.
I hope that you were able to find the best price and most suitable policy for your vehicle in the end. ~Theo, Social Media Team
“Cover required a tracker which was not explained that well. Not totally happy having ito have one, it feels like big brother monitoring for a driver with 20+ years of no claims”
Hi,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give our team a call on 0333 999 8911. ~Theo, Social Media Team
Hello Barry,
Thank you for your review, I'm sorry to see that the documents haven't arrived in the post.
Looking at the policy, I can see that the delivery method for your documents is sent as email. As a result, you would not receive these in the post. If you need to have these posted, please contact the team on 0333 321 9801 so they can help you with this. ~Theo, Social Media Team
Hi Kelly!
Thanks for your review.
We're so glad you've insured with us!
If there's anything you need, please reach out.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the department.
To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.
Thanks,
Brendon, Social Media Team
Hello Louise,
Thank you for your review, I'm sorry that the price wasn't competitive on your original policy. Hastings Premier is a higher level of cover than the Hastings Direct policy so the price can be higher at times on the former level of cover.
Thank you for insuring with us this year despite having the experience you did. ~Theo, Social Media Team
Hi Quintin!
Thanks for your review.
I understand you've only just got the insurance, but we’d love to know why you gave the rating you did and if there’s anything we can do to help you. If you need help with anything, please send us a message on Facebook, or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
“I personally don’t like that fact that at the age of 24 I’m having to use a black box. However what discourages me even more is that on my first drive I had 1 single fault on my drive (which was harsh braking no fault to my own) and immediately my score went down to 40 out of 100 on the score system. This wouldn’t be a problem. However it states in the terms my policy could be cancelled if it goes under 30. I really don’t like this feature as it puts way too much pressure on the driver from the get go.”
Hi Callum,
Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what might have affected your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 999 8911.
Please note that our telematics insurance YouDrive is for any driver, we do not have an age limit, and offer this insurance to anyone that would like to have their driving monitored and see how well they do.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Perry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Alastair,
Thanks for your review, we’re sorry you’re having issues trying to get your documents.
You should be able to view and download your policy documents by logging in to the app or browser and clicking ‘Documents’. Please wait up to 2 minutes for your selected document to load and if you’ve recently taken out a policy with us or made a change to your policy, it may take up to 24 hours for any documents to come through.
If this doesn’t work, send us a message via Facebook or X (formerly Twitter) and we can try to help you further.
Thanks,
Nicole, Social Media Team
Hi Urszula,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
