Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Henry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“A good, easy to understand system for getting a quote, I was able to accept quote and purchase my policy within a few mins, and generally a hassle free process, meaning I could relax knowing I was insured for another 12 months, also was best value for money too!! Thank you HD”
Hi Sebastian,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“i was forced to cancel my policy and start another as you couldnt mathch the price you were advertising it cheaper on go compare and i wasnt ofered my £40 refund as i took another policy with you very poor service for some one whos been with you for some time”
Hello Martyn,
Thank you for your review. I'm very sorry to read about this and I appreciate the frustration this would have caused. The cancellation fee is refunded in the case of the new policy being purchased in the call centre rather than online.
I regret if this wasn't communicated correctly to you. We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us. ~Theo, Social Media Team
“Don’t like the fact that you can’t speak to people, I find it inhuman. I don’t like using computers or online services. I’m disabled and over seventy and I find it sad that you have taken the personal touch out of the situation”
Hello,
Thank you for your feedback. I'm very sorry if you have struggled to give us a call or reach our advisers on the phone. If you need to discuss anything with us at all, please give us a call on 0333 321 9801. Our advisers will be happy to help you. ~Theo, Social Media Team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Henry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Harry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christakis,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Got the quotes on compare site, there were quotes cheaper than yours, but when you read all the what is covered it works out you where best, filling in forms were simple and response was quick,”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Winston,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I already had a policy with you and rather than renew I purchased a new policy with you. They both appear on my online account with you but I am still getting messages to say my policy is ending and I need to renew”
Hello Barry,
Thank you for your review and I'm sorry for any confusion caused. Please ensure that the old policy is not due to renew. I'm afraid you will get documents informing you that a policy is ending as they are two separate policies in this case. Please contact us if you have any further questions and we'll do all we can to help you. ~Theo, Social Media Team
“I have already praised your agent’s work today which was excellent. The only complaint I have is that I was charged on September 4th an amount of £17.28 by another agent for a mistake that my car sales team made concerning my date of birth. This was only 4 days after my initial purchase of the policy on September 1st. I had been led to believe that it was important to check and on checking the policy any incorrect information that was found could be amended within the first 14 days fee of charge which does not appear to be the case!
Is this not a bit like sharp practice as she stated that the action was free but correcting the Date of Birth wasn’t?”
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
