Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Marcus,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about what was confusing and if there’s anything we can do to help you.
If you want to let us know more about what’s happened, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“Never used my phone once but my partner or child would use it whist I drive and wether I change it to passenger it doesn’t change a thing so it’s been cancelled when I drive perfectly fine I think you should cancel the black box idea with phone use I wonder how many people have lost their insurance because of it will never use again”
Hello Billy,
Thank you for your review. I'm very sorry to read about this and to see that your policy has been cancelled following this.
Please note, we ask that you do not give the paired phone to passengers while the car is moving as this can impact the score. The app only recognises use not the user. If you use Bluetooth controls to change the screen, while the car is driving, this could also impact the score.
There could have been occasions where this impacted the score before the trip was amended to show passenger. I regret that this was the case and I hope that you have since been able to find suitable cover for your car. ~Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
“Price was good, however, my renewal price was not, but when I looked for insurance I got it at a price i was happy with by not renewing and taking out another policy, this is annoying as surely loyal customers should be rewarded”
Hello Kelly,
Thank you for your feedback and I'm sorry the renewal wasn't competitive on this occasion.
As a broker, Hastings Direct provides a number of different policies, each having different levels of cover. As a result, it is possible that prices can vary internally and at times you can go online and find a more competitive price. In this situation just give the renewals team a call and they can try and match the price if the details of both quotes are the same. ~Theo, Social Media Team
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hello Bobby,
I'm very sorry to read about the poor experience you've had and to see that you are having some issues with the device for your policy.
If this continues, please call our team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
