Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,812 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and price”

Helpful Report

Posted 1 week ago

Hi Glenys, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“The price for my car insurance was so competative and was sorted very quickly. Excellent service.”

Helpful Report

Posted 1 week ago

Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“I cancel insurance before 14 day and anyway they charge very disappointed 👎👎👎”

Helpful Report

Posted 1 week ago

Hi, We’re sorry you’re unhappy about our fees. Like most other insurers, our fees cover some of our business costs — like staffing our contact centres, managing your policy, and maintaining and developing our systems. We try to keep our fees in line with other insurers. We also make these fees as clear as possible in any documents and on our website, as well as explaining that they’re non-refundable. Please visit https://www.hastingsdirect.com/about-us/our-fees for more information. Thanks, Nicole, Social Media team

Posted 1 week ago

“The process was simple and straight forward”

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Posted 1 week ago

Hi Chrispin, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Found Hastings Direct via Confused.com and decided it was value for money in comparison to other providers”

Helpful Report

Posted 1 week ago

Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Great service & fantastic being able to talk to someone who I could understand clearly. Well done & please keep up the good work 👏”

Helpful Report

Posted 1 week ago

Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“It’s an amazing insurance company especially with the telematic device helps to recognise the mistakes and tells you how efficient your driving is”

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Posted 1 week ago

Hi Sunny, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Easy to deal with. Fast and no drama.”

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Posted 1 week ago

“Although did not actually speak to any one everything in the app and contacted by email was fairly quick and easy to complete”

Helpful Report

Posted 1 week ago

Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“They canceled my policy without any reason”

Helpful Report

Posted 1 week ago

Hi Dilawar, We’re sorry things haven’t gone as you expected. We always let our customers know in advance if their policy will be cancelled and try to give a reason why it’s happening. You should have received a letter or email explaining the situation, as well as giving you the cancellation date. Once again, we’re sorry for any frustration this has caused. Thanks, Nicole, Social Media team

Posted 1 week ago

“Great service, the quote was very competitive. A great company to deal with, easy to use and purchase the policy.”

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Posted 1 week ago

“They know what they are talking about , keep up the good work 👍”

Helpful Report

Posted 1 week ago

Hi Dorothy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“This appears too easy to be true. This insurance company is the best for many reasons. 👍”

Helpful Report

Posted 1 week ago

Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Competitive price and cocer”

Helpful Report

Posted 1 week ago

Hi Martyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Good value and helpful”

Helpful Report

Posted 1 week ago

Hi Terry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Since I had the policy, I’m really stressed free”

Helpful Report

Posted 1 week ago

Hi, Thanks for taking the time to leave a review. We’d like to know why you gave the rating you did, and if there’s anything else we could’ve done. If you want to let us know more about what’s happened, or there’s anything we can do to help, please visit https://www.hastingsdirect.com/contact-us to get in touch. Thanks, Nicole, Social Media team

Posted 1 week ago

“Easy to navigate through the form”

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Posted 1 week ago

Hi Janette, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“It was stress free buying my home insurance From Hastings at a good price .”

Helpful Report

Posted 1 week ago

Hi Betty, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Easy to navigate web site, great prices, speedy responses”

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Posted 1 week ago

Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 1 week ago

“Disappointed I cannot alter my policy without phoning up. It tells me online that I can and directs me to the app and tells me to enter chat on app but when I try it tells me that I need to phone up. Very frustrating”

Helpful Report

Posted 1 week ago

Hi Christopher, Sorry to hear you're having trouble with MyAccount. Please try the following steps to get back in: • Delete the app • Clear your device's cache • Go to the website and click 'Forgotten password' • Reset your password using only letters and numbers • Once you're logged in, reinstall the app and log in again Thanks, Nicole, Social Media Team

Posted 1 week ago

Hastings Direct is rated 4.2 based on 50,812 reviews