Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Terry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Harry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Timothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“All I wanted was a actual person to discuss renewal ended up renewing without actual contact from a human tried you chat bot No reply .. tried you email No reply.... 😒 Seeiously if your goina charge so much a human to answer the phone would be a nice personal touch ..... PS ...no free phone no to ring ? My phone wouldn't accept your telephone no .cause limited access”
Hello Dorothy,
Thank you for your review and we're sorry that you struggled to reach us and get the help that you needed when renewing your policy. We'll pass this feed back to the relevant team especially concerning the number as it is not something we come across often.
Thank you for choosing to renew with us despite having this experience and I hope your time with us improves this year as the policy progresses. ~Theo, Social Media Team
“I was told I'd get my fob in a matter of days. Its been over 2 wks now and still no fob or explanation as to why it hasn't arrived. Otherwise the entire process was hassle free and website/app easy to navigate. Looking forward to a much better experience than from my past insurers”
Hi Jolly,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello Christopher,
Thank you for your review and I'm very sorry that this is the case. To fix this, please amend the email address on the second policy. You can do this by calling our Customer Service team. I'm afraid that two different policyholders cannot share an email address. ~Theo, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello, 
Thanks for your review, we’re sorry to read about the cancellation of your policy.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications weeks in advance informing you what needed to be done to prevent the cancellation and when it would be cancelled if those actions weren't taken. We’re sorry if you didn’t see these.
If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Hello,
I'm very sorry to read about this and I appreciate the frustration this would have caused and I hope that you have since been able to find suitable cover for your vehicle.
If you feel this has been handled poorly or incorrectly and you'd like to make a formal complaint, you can do so by:
Calling us on 0333 321 9800, sending us a letter or filling out our online form here: https://www.hastingsdirect.com/about-us/customer-complaints/.
Once we’ve logged your complaint, we’ll get back to you within five working days. ~ Theo, Social Media Team
Hi Garry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Alistair,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Arthur,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello,
Thank you for your review. I'm sorry to see that this wasn't straightforward. If you need any help with your policy, please give us a call on 0333 321 9801. We'll do all we can to help you. ~Theo, Social Media Team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Folasade,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
