Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.18

4.2 Rating 51,838 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 6th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always one of the cheapest insurances, but has just the same options as others. The company seems quite well organised. The multi-bike option is useful for me.”

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Posted 3 weeks ago

Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Very good service”

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Posted 3 weeks ago

Hi Shibu, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“What is the reason for the massive hike in prices this year? over 20 years of no claims and premioms have doubled.”

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Posted 3 weeks ago

Hi Selwyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Great price, straight forward , no hassle. fully comp ins policy”

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Posted 3 weeks ago

Hi Tracy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Been with Hastings a few years now, and have been great prices. Changed to multi car this year and saved even more. Customer service is great and had no problem with the cha ge over.”

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Posted 3 weeks ago

Hi Harry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“hastings direct seems to be a fairer choice after compairing many insurance companies easy and straight forward started with policy now and seems all ok so 5 stars .”

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Posted 3 weeks ago

“Seemless signing up and getting confirmed to the insurance as detailed.”

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Posted 3 weeks ago

Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Great price and easy process.”

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Posted 3 weeks ago

Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“It's difficult to judge so early. However, so far it's clearly a professional organisation. Joining the company was straight forward.”

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Posted 3 weeks ago

Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“So far the insurance has been at a great price and using the app really easy”

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Posted 3 weeks ago

Hi Lee, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Good customer service .”

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Posted 3 weeks ago

Hi Allison, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“You accepted a policy for a quad bike, realised your mistake, anf failed to reimburse me. Appalling customer service.”

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Posted 3 weeks ago

Hi James, I'm very sorry to read about the delay concerning your refund. Looking at the policy, I can see that this has now been sent back to the card on your policy and will arrive in the 3-5 working days from the point of being sent. If it doesn't show up in your account, please let us know so we can look into this further. ~Theo, Social Media Team

Posted 3 weeks ago

“I was very happy with the service. I would recommend to family and friends.”

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Posted 3 weeks ago

Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Hastings Direct is very fast and easy to get and it's also perfect.”

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Posted 3 weeks ago

Hi Kingsley, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“I have used Hastings before for car insurance, so when I see your competitive price I knew to go with a company I had used before.”

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Posted 3 weeks ago

Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Great price.”

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Posted 3 weeks ago

“Been with Hastings Direct a while now and always been fine. no issues...”

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Posted 3 weeks ago

Hi Terry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Very good very helpful thank you”

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Posted 3 weeks ago

Hi Miles, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“Good value and changed a mistake by me very quickly.”

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Posted 3 weeks ago

Hi Henry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 3 weeks ago

“A few teething issues were sorted out but was a bit annoying to start with. Don't think I was truly informed of the ride monitoring when I signed up, which also records in whatever vehicle I am travelling in.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm very sorry that information showing what kind of policy this is wasn't seen before it was bought. The purpose of collecting this data is to understand the broader trip patterns of our customers to help us build a picture of their location and how the vehicle is used. As a result for 30 days, we collect data on things like where they’re travelling and when. We'll be looking at travel patterns overall, not just driving your own vehicle. As a result, public transport will be taken into account. This data helps us learn about real travel habits and keep prices as low as possible. Please contact us if you have any further questions about this. ~Theo, Social Media Team

Posted 3 weeks ago

Hastings Direct is rated 4.2 based on 51,838 reviews