Hello Sally, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Christine, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello Alistair, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
“Telephone answered prompt every time. Staff collegues 2nd to none, aways polite and professional. Every time I have made an enquiry it has been resolved by one of your collegues with efficiency.
My thanks to the team, always.”
Hello Barry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“The app doesn't work
The You Drive gadget doesn't work
Trying to get hold of a human person at your call centre is almost impossible ... and when you finally get through to someone, they are completely useless and have no idea on how to sort things out”
Hello Muhayman,
Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
I hope you have since been able to get the help you need. If not, please email us at customersupport@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team
Hello Janet, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hi Barry, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello Christina, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, I'm glad renewing your policy with us was so simple. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Colette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I called and got through to a person and it seemed like she couldn't grasp that I wanted to purchase insurance for my motorcycle after a few minutes I gave up,I was having trouble understanding her ,hung up! ,I called back again straight away and got through to yet another person and once again she didn't seem to know what she was doing so I hung up, I think I must have been feeling generous or in a particularly good mood because I called back again, thankfully I got through to someone who knew what she was doing, spoke clearly and with a friendly demeanor, after just a few minutes my insurance was arranged and she posted the paperwork out which I received in the next few days , please vet the people you employ to make sure they understand that they are there to deal with new customers and existing customers and are competent and don't keep going quiet on the phone!!”
Hello Melvyn,
Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us and for the patience you had while speaking to our advisors on the phone. ~Theo, Social Media Team
“Hopefully won’t have to find how good or bad they are ,maybe if I don’t have to make any claims .purchased through confused .com most competitive price for what i required.”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Anastasiia,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I had to change my multicar policy, to add my wife’s new car. My goodness, after 2 days of trying to speak to customer service we finally got through to a service agent, who appeared to eating her dinner at home. Between mouth full of food we struggled to understand what she was saying. She had a strong accent also and seemed unsure how to answer my request. After 20 minutes of questions and answers, we were informed that Hastings couldn’t cover my wife’s new car. Confused by the incident we were receiving, we had to cancel the policy on my wife’s old car and seek another policy with another company. My goodness what a very frustrating experience, I will never use Hastings again!”
Hello Timothy,
Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us.
If you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team ~Theo, Social Media Team
