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Hastings Direct Reviews

4.2 Rating 50,164 Reviews
81 %
of reviewers recommend Hastings Direct
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Martyn Tamplin
Verified Buyer
“Very competitive price with everything I needed with policy”
Helpful Report
Posted 6 months ago
Hi Martyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Judith Hawker
Verified Buyer
“Quick & easy.”
Helpful Report
Posted 6 months ago
Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Terry Senior
Verified Buyer
“The price increased from my original quotation on the money supermarket website, when I queired the increase and requested to cancel the policy which woul not start until a month away. I was told I would have to pay a cancellation fee.”
Helpful Report
Posted 6 months ago
Hi Terry, We’re sorry to hear you’re unhappy about being charged the £20 arrangement fee. As part of buying a policy, you’re charged £20 to arrange the policy and ensure the relevant authorities know you are legally insured.. We make it as clear as possible that this is included as well as explaining our other fee amounts, and that they’re non-refundable. We apologise if you weren’t aware of this. ~Theo, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Used the black box for my car and only used it for a day only to take it off the next day because it was too sensitive”
Helpful Report
Posted 6 months ago
Hello, Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Posted 6 months ago
Jacqueline Moore
Verified Buyer
“Price are good”
Helpful Report
Posted 6 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Very easy to set up my house and buildings insurance at a price which was almost half of the price quoted from my existing insurance provider.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Martyn John Locke
Verified Buyer
“great quote”
Helpful Report
Posted 6 months ago
Hi Martyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Jenny Daly
Verified Buyer
“The person I spoke to was polite , patient and helpful.”
Helpful Report
Posted 6 months ago
Hi Jenny, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Molly Mcflynn
Verified Buyer
“Despite letting them know we were going to be on holiday they continued to cancel a policy of a newly insured driver who needed to user the car when we returned from hoilday which is why I had put the policy in place befoe we left. took several hours to sort out because staff were at lunch !!!”
Helpful Report
Posted 6 months ago
Hello Molly, Thank you for your review, I'm sorry to read about the cancellation and I appreciate the frustration this would have caused. I'm glad this was resolved and the policy reinstated in the end. If you need any help going forward, please give us a call on 0333 321 9801 if you need any further help. ~Theo, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“I added my car to the 'multicar' policy and received a good service. The price seems to be lower than most, but I cannot comment on the after sales service if I need to claim. So far all is good and managing via the app is working well.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Timothy Scattergood
Verified Buyer
“Excellent service and competitive prices”
Helpful Report
Posted 6 months ago
Hi Timothy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Kristopher Loten
Verified Buyer
“Can’t get any app are online access to my account”
Helpful Report
Posted 6 months ago
Hello Kristopher, Hi, we're really sorry to hear about the trouble you’ve had with the app — we know how frustrating that can be. Hopefully you’ve been able to access your documents now, but if not, please send us a message on Facebook and we’ll do our best to help. You can also give us a call on 0333 321 9801. ~Theo, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Quite was quick and easy and renewal was done in a flash.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Terry Donnelly
Verified Buyer
“When I eventually managed to get all my details put on line it was fine… but at the start it just kept sending me back to the beginning all the time..”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Patsy Andersen
Verified Buyer
“Happy with the service I received from Hastings”
Helpful Report
Posted 6 months ago
Hi Patsy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Judith Walker
Verified Buyer
“Initial impressions are very good !”
Helpful Report
Posted 6 months ago
Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Anonymous
Verified Buyer
“Easy to work with”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Wendy Kitchen
Verified Buyer
“Excellent service one of the best”
Helpful Report
Posted 6 months ago
Hi Wendy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Terry Longhurst
Verified Buyer
“Very helpful on the phone,changed a few bits on the phone,guy explained everything.Was all good.I have my car insurance with Hastings,always been good.”
Helpful Report
Posted 6 months ago
Hi Terry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Henry Parker
Verified Buyer
“No problems easy to read details.”
Helpful Report
Posted 6 months ago
Hi Henry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 6 months ago
Hastings Direct is rated 4.2 based on 50,164 reviews
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