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Hastings Direct Reviews

4.2 Rating 50,671 Reviews
81 %
of reviewers recommend Hastings Direct
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Sarita Sharma
Verified Buyer
“They are good”
Helpful Report
Posted 6 months ago
Hi Sarita, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Barry Tyson
Verified Buyer
“Starting a new policy with Hastings Direct was so easy to do on their web site. And also once you down load there app you can see your policy also make changes if required”
Helpful Report
Posted 6 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Very easy together what you want.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Timothy Adams
Verified Buyer
“You hike the price of my insurance,even though I have not made a claim and you only reduce it when I threaten to leave!.no reward for loyalty at all”
Helpful Report
Posted 6 months ago
Hello Timothy, I'm very sorry to see that the renewal wasn't competitive on this occasion. Please note, your policy details are not the only factors considered. Industry trends, rise in claim costs, how many accidents the make and model of your car are involved in throughout the year etc can all have an impact. Customers can help the price by having a clean driving history, however, an industry that runs on a worse case scenario determines that external factors beyond your control may impact the price. Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. ~Theo, Social Media Team
Posted 6 months ago
Poppy Cadd
Verified Buyer
“Very good service”
Helpful Report
Posted 6 months ago
Hi Poppy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Found house insurance quote from comparison website very competitive and met my needs.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Glenys Woods
Verified Buyer
“Everything was so easy and understood all questions.”
Helpful Report
Posted 6 months ago
Hi Glenys, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Christine Robson
Verified Buyer
“Easy to negotiate responsive and affordable quotes.”
Helpful Report
Posted 6 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Cirstoi Florentin
Verified Buyer
“Great offers, nice ppl”
Helpful Report
Posted 6 months ago
Hi Cirstoi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
James Anyanw
Verified Buyer
“It was hassle free and looks to be cheaper. The customer service was excellent.”
Helpful Report
Posted 6 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Christopher Muir
Verified Buyer
“You try too hard to sell extra cover. Unnecessary. If I wanted , I'd buy earlier. Bit annoying when trying to check out.”
Helpful Report
Posted 6 months ago
Hello Christopher, Thank you for your feedback concerning this and we'll pass this back to the relevant team for you. Thank you for choosing to insure with us this year, we hope you have the best possible year with us. ~Theo, Social Media Team
Posted 6 months ago
Jaroslav Ziga
Verified Buyer
“Very good”
Helpful Report
Posted 6 months ago
Hi Jaroslav, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Competitively priced.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Arthur Andrew Topham
Verified Buyer
“Easy to create account but for some reason my document's haven’t and still aren’t available in the app.”
Helpful Report
Posted 6 months ago
Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Minesh Chudasama
Verified Buyer
“My first time insuring with Hastings. Found the overall purchasing experience straightforwards and the website process was easy to navigate. Phoned the call centre to query the policy details a few days later and the call handler was very helpful. Would definitely recommend using Hastings Direct.”
Helpful Report
Posted 6 months ago
Hi Minesh, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Jacqueline Johnston
Verified Buyer
“The policy covered everything I wanted as standard , I like that no hidden extras”
Helpful Report
Posted 6 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Needed to find a new insurer and found the quote from Hastings Direct best met my needs at a better price than my former company. It was a simple process to get a quote and set things up so that I have a seamless transfer to my new provider. The online management system is also straightforward to navigate.”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Christine Tester
Verified Buyer
“Best price”
Helpful Report
Posted 6 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Doalty Sweeney
Verified Buyer
“Excellent web site to scroll through.”
Helpful Report
Posted 6 months ago
Hi Doalty, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Martyn Lane
Verified Buyer
“Very poor write from the start giving wrong information all the way time after time quick to take money very poor service would not recommend to anyone”
Helpful Report
Posted 6 months ago
Hello Martyn, Thank you for your review, I'm very sorry to see that you have had a poor experience with us and that this resulted in the cancellation of your policy. We appreciate this may no longer be the case but if you need any help please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Posted 6 months ago
Hastings Direct is rated 4.2 based on 50,671 reviews
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