Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,673 Reviews

81 %

of reviewers recommend Hastings Direct

Company Reviews

Write Your review

Tell us how Hastings Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent web site to scroll through.”

Helpful Report

Posted 6 months ago

Hi Doalty, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Very poor write from the start giving wrong information all the way time after time quick to take money very poor service would not recommend to anyone”

Helpful Report

Posted 6 months ago

Hello Martyn, Thank you for your review, I'm very sorry to see that you have had a poor experience with us and that this resulted in the cancellation of your policy. We appreciate this may no longer be the case but if you need any help please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team

Posted 6 months ago

“The gentleman who was taking my information was patient but also thorough. Made my change of insurance easy”

Helpful Report

Posted 6 months ago

Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Getting a quotation on line was easy and the quotation was very competitive.”

Helpful Report

Posted 6 months ago

Hi Terry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“lovely service a very good deal and a very helpful lady on the telephone many thanks”

Helpful Report

Posted 6 months ago

Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“The lady I dealt with was very supportive and informative.”

Helpful Report

Posted 6 months ago

Hi Henry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“My experience recently made Hastings feel more than a little money grabbing.”

Helpful Report

Posted 6 months ago

Hi Alaistair, Thanks for your review. We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team

Posted 6 months ago

“Good price for the quality.”

Helpful Report

Posted 6 months ago

Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Great company”

Helpful Report

Posted 6 months ago

Hi Chukwuka, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Thought I was having problems with my YouDrive Tab, but the person I spoke on the phone it was my misunderstanding of the equipmentreassured me that Iwas doing everything right.”

Helpful Report

Posted 6 months ago

“The consultant was great so knowledgeable, he helped me to find a policy to match my budget.”

Helpful Report

Posted 6 months ago

Hi Marcus, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Easily organised my insurance on line, no problems. All details emailed and set up app”

Helpful Report

Posted 6 months ago

Hi Annette, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Easy to sort & pay for”

Helpful Report

Posted 6 months ago

Hi Jenny, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Exelent car insurance its a pity i dont Have my car to drive”

Helpful Report

Posted 6 months ago

Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“It's easy as 123 and exceptional prices to boot.”

Helpful Report

Posted 6 months ago

“Easy to navigate Hasting's website, straightforward questionnaire to complete.”

Helpful Report

Posted 6 months ago

Hi Martyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Could not complete on line, phoned and everything handled in a competent manner”

Helpful Report

Posted 6 months ago

Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“Good price compared with my existing (ex)”

Helpful Report

Posted 6 months ago

Hi Ernest, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“What a difference in providers. Despite no claims for over 25 years, my renewal premium from my previous company increased by £500 a year. A friend recommended Hastings. They did me a like-for-like policy and it saved me nearly £1,000 per annum. Superb savings when money is so tight.”

Helpful Report

Posted 6 months ago

Hi Lindsay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 6 months ago

“YouDrive requirements were really not made clear at the point of purchase. Will not be continuing with it and will be cancelling the policy”

Helpful Report

Posted 6 months ago

Hi,  Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what is included and required from the customer. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team

Posted 6 months ago

Hastings Direct is rated 4.2 based on 50,673 reviews