Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,194 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“went for a renewal, last year it was £504, they sent me via, email a quote for over £800 , rang them and got a reduced offer of £650, how disgraceful, insurance on cars down 15% + on last year Shopped around and got a price of £430 .NEVER AGAIN to deal with thse coboys”

Helpful Report

Posted 10 months ago

Hello John, Thank you for your review, we’re sorry to hear you’re unhappy with the price of your renewal. Please note, Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. I'm glad you were able to get competitive cover for your vehicle in the end. ~Theo, Social Media Team

Posted 10 months ago

“Very impressed with Hastings Insurance for my car insurance”

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Posted 10 months ago

“Good service”

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Posted 10 months ago

Hello Ionut, this is really good to see. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 10 months ago

“Really east to buy and use but wish you didn’t have to download an app to see your documents”

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Posted 10 months ago

Hello Maya, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. If you would rather have your documents posted, please email us at customersupport@hastingsdirect.com so we can help you. ~Theo, Social Media Team

Posted 10 months ago

“The staff were brilliant on the call. Great to speak to real people and UK based by the sounds of them. I just think the Youdrive app is too fussy. I braked to avoid a collision, other driver’s fault, yet it marks me down as if I have made a mistake. So annoying.”

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Posted 10 months ago

Thank you for your review and for taking the time to share this with us. I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score. As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team

Posted 10 months ago

“My problem was sorted very quickly by a nice and polite member of staff”

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Posted 10 months ago

Hello Nilette, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team

Posted 10 months ago

“Poor communication and different version of cancellation.”

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Posted 10 months ago

Hello Janet, Thank you for your review, I'm sorry to read about your experience with us and I hope that this improves as the policy progresses. If you need any help with your policy or have any questions, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.  ~Theo, Social Media Team

Posted 10 months ago

“Fabulous service.”

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Posted 10 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“It was so easy to set this up, great price too.”

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Posted 10 months ago

Hi Cheryl, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Easy on line access quickly completed”

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Posted 10 months ago

Hi Judith, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Good value home insurance and easy to stop aiuto renew”

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Posted 10 months ago

Hi Marcus, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“My policies have gradually crept up over the years without claims and switched my car insurance just over a year ago for a more reasonable rate….house was a big leap this year and got a much fairer rate with Hastings as very unlikely to make a claim”

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Posted 10 months ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“A got a suitable insurance package which suited me easily”

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Posted 10 months ago

Hi Isufu, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Easy to purchase”

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Posted 10 months ago

Hi Kirsty, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Website was extremely easy to navigate. Policy prices very reasonable. Managed to obtain a policy that was half the price of my renewal.”

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Posted 10 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Easy to fill in the required information. Quick to pay and would recommend”

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Posted 10 months ago

“Where is the support before l took this policy l called your centre they told they couldn’t process and try another day honestly it’s because l need to insure my new car that day otherwise l will go for another insurers”

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Posted 10 months ago

Hello, Thank you for your review, I'm sorry if you have not received the level of customer service you deserved. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. Thank you for choosing to insure with us this year despite this being the case and I hope your time with us improves as the policy progresses. ~Theo, Social Media Team

Posted 10 months ago

“Very good service Well pleased The price was excellent for the cover I received.”

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Posted 10 months ago

Hi Betty, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Hastings is the best I've ever seen or heard, and with the policy I joined, my car never walks alone.”

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Posted 10 months ago

Hi Chukwuemeka, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Very easy to use website. Good value premium and excellent level of cover. App is great”

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Posted 10 months ago

Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

Hastings Direct is rated 4.2 based on 50,194 reviews