Hi Lizzy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Bit of a dogs dinner really. 30sept 2025
Purchasing the policy was time consuming as additional information seemed to be requisitioned ad hoc my driving licence number. Had to potter off up 2 flights and back by which time the form had timed out and had to start again. Ditto above when husbands license number was required just as I thought we were on a roll. Then the date of a windscreen claim from 2022 off I go again to find the paperwork and timed out again.
Finally got to payment for a multi car payment but only part payment requested.
Rang the number to clarify and request paper copies in post long wait as high volume of calls finally spoke to a lovely lady who advised payment for the 2nd car would be taken as the 2nd car expired and that hard copies would be forwarded within 7 to 10 working days.
Received 8 emails and some additional texts welcoming us to Hastings etc. All is well with the worldš¤
And thenā¦.. the following day 2 mails/texts advising cancellation of the car policies with no reason given
Another lengthy phone call on hold, finally spoke to another lovely young gent who had a check on current status.
It transpired that the policy I had selected I had included that many add ons it was more prudent to convert to a premier policy which was inclusive of the these elements . And yay I was still insured, docs would be in the post ,he wasnāt sure why the cancellation advice had been sent. So all is well againš¤
Returned home after a short trip to see daughter 11 Oct and we have 2 letters advising the car policies have been cancelled!
So I use my car for work and Iāve no idea whether my car is insured so back onto the phone again lenthy wait to speak to an agent passed on to further departments twice finally to a very helpful young man who confirmed we were insured not sure why docs hadnāt gone out but would expedite. Monies for the 2nd car would not be taken as an additional debit however, I would have to make an active payment or the 2nd car could risk being uninsured. So all may be well or not. That call on Saturday lasted well over an hour being on hold and being passed to various colleagues.
Husband has blamed my lovely self for changing insurers and now thinks his future insurance status is at risk and the lack of clarity his initial conclusion being that the site was some form of scam and that the premium had disappeared into the internet cloud and at one point I was inclined to agree.
So we await with bated breath for welcome pack and docs which I need for my work place!
Sorry to be so long winded, but you did askš§š ”
Hello,
Thanks for your feedback, we're really sorry to hear about your poor experience while trying to purchase these policies. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
Looking at the policy reference, I can see that there is a live policy in place and documents were posted on the 11th of October. If they do not arrive in 7 working days from that date, please let us know so we can take a further look at this. ~Theo, Social Media Team
Hello Christine,
Thank you for your review. Looking at the policy, I can see that the documents have been emailed in line with the delivery method chosen when the policy was bought.
If you would like a copy posted, please contact the Customer service team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Rajish,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Disappointed with the on-line system. Thus far, I have not been able to manage my policies on-line.
After getting to the end of entering everything on-line I have then been asked to phone Hastings directly. Very inconvenient.”
Hello Teresa,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
Certain changes need to be checked in the call centre before they can be completed. However, if the app is not functioning as it should, please contact the Customer Service team on 0333 321 9801 so they can take a further look at this for you. ~Theo, Social Media Team
Hi Herry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Kerry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Fritz,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“On several comparison sites Hastings car insurance had a very competitive price for my car. Although I did not select the cheapest quote I am happy with the additional cover provided.”
Hi Angus,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
Weād love to know more about why you gave the rating you did and if thereās anything we can do to help you.
If you want to let us know more about whatās happened or thereās something specific, youāre unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Mostyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
