“Hastings direct has been straight forward and professional in quickly and directly delivering the best service I've had during my 30 years of No Claims Bonus maintenance. Excellent staff and I've only joined this month. Looking forward to ongoing best practices.”
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hi Terry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Very disappointed that after being with Hastings for many years my 85year old dad forgot to renew his insurance. He renewed with 2 days of his insurance expiring and was treated as a new customer which meant his discount for be a loyal customer removed.”
Hello,
I'm sorry to see this.
Please note, all policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive. 
It can be removed at any time during the year but you can also leave the auto-renewal on if you believe there is a risk of forgetting when the time comes. ~Theo, Social Media Team
Hello Janet,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“was helped by the personnel when in difficulty which I extend thanks to that person. However,Going through the routes according to the on line info was disappointing.”
Hi Winston,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. We'll pass your feedback on about how straightforward the online process was. Thank you for insuring with us despite having this experience. ~ Theo, Social Media Team
Hello Dorothy, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback – thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hello Andrula, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Denise,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
I'm sorry to see this and I hope that progress has been made since your review. If not, please give the team a call on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
“Easy to deal with, not cheap for my vehicle.
Appears to require a driving monitoring electronics piece which unsure was made clear as either a must have, prefferable or optional.”
Hello Barry,
Thank you for your review. We do aim to disclose what kind of policy this is before it is purchased so I apologise it this wasn't clear. If you would like to discuss the other options we have available, please give us a call on 0333 321 9801 so we can help. ~Theo, Social Media Team
Hello Cletus, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hi Desislava,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Lizzy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
