Hello Barry,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Riley,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Utterly uncommercial. One day late to install the tab in our car (we were away) and no leeway given at all - policy cancelled and we were told to go elsewhere. Ridiculous.”
Hello,
Thanks for your review, we’re sorry you’re unhappy with the cancellation of the YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the period begins and before the policy is cancelled.
Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy.
I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Hi Harry,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hi Sally,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I have used Hastings for car insurance but didn’t realise they offer home insurance and when comparing companies offering home insurance I opted for Hastings as their proved are extremely competitive and the policy itself is well written making it clear that the home cover you select covers all your needs”
Hi Judith,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Do not touch Hastings Direct with a barge pole. Awful customer service, on hold for 20 minutes every time you want to speak to them. App very unreliable. Problem with my ‘black box’ connection and the policy cancelled suddenly with virtually no warning. No compassion, humanity, reasonableness. It really makes you feel so crushed dealing with faceless companies like this, if they come out cheapest, it’s for a reason. AVOID.”
Hello,
Thanks for your review, we’re very sorry to see that the policy has been cancelled and that you had such a poor experience.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications explaining why your policy was cancelled, including the date we’d cancel it from. We regret that these weren't seen.
I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
“I found them very professional, understand your need and insurance quote accordingly. The driving skill device is very easy to set up. Overall satisfaction is excellent.”
Hello Rabiul, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback – thank you for choosing to insure with us this year. ~ Theo, Social Media Team
“I have previously used Hastings for my car insurance and can't fault it. I have been unable to drive for a while but now I have a car on the road again. I know I have a good insurance policy with lovely staff, and my claims were all dealt with very professionally, so I will continue to use Hastings.”
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hello Mukhtar,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Paddy, thank you for your feedback and for choosing to leave us a positive review. We'll be sure to pass this feedback to the relevant team. ~Theo, Social Media Team
Hello Kathy,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Barry,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Martyn,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“I was looking to find an insurer for my home for a reasonable cost that fitted the criteria of my previous insurance company and was pleased to find Hastings offer. I had no problem with the website which was very easy to use.”
Hi Nancy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Thank you for all the professional service you guys supplied to me over the period of my first short car insurance and the great experience I had over the phone with your assertive and proactive agent that provided me with the best option for my next car insurance that just started on the 01st of October 2025 and I do log the fact that tha app is great and has helped me to improve my driving skills when I go to check on my driving, all my behaviours are addressed clearly and I just simply love it. Well done team Hastings, keep up the good job and the amazing services! Thank you”
Hi Ludovina,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
