Hello Jacqueline,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
“I contacted to challenge price which was significantly higher than competitors found on go compare and the price they came back with after waiting on the telephone for ages was higher , so I cancelled provable never use them again very poor”
Hello Holly,
Thank you for your review, I'm very sorry to read about the poor experience you had and to see that we were unable to offer you a competitive price this year.
Thank you for having been insured with us and while we regret that you had to insure elsewhere, we're glad you were able to find suitable cover for your vehicle in the end. I hope we can prove to be more competitive in the future. ~Theo, Social Media Team
“Searched on GoCompare for home insurance after current insurance increased by 200% and company could not reduce payment. Hastings came up the cheapest and was comparable to previous insurance and was happy to go ahead”
Hi Janette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Great price, great app , only thing is the app sharing if purchased doesnt say what info you may be sharing for a cheaper quote .
Other than that great price great correspondance .”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“"Excellent insurance company. Fast, clear, and very professional service. They resolved everything without complications and with complete transparency. I recommend them 100%."”
Hi Adilson,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Billy-Joe,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Sally,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Terry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello,
Thank you for your review and for taking the time to share this with us.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Denise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Orheuan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Very upsetting I once used my car since I bought my policy then they cancelled it, I only use my car in emergency or there’s a big staff not fitted on my bike , im using my motorcycle everyday..”
Hello Zaldy,
Thanks for your review, we’re very sorry to read about the cancellation of your policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time, the Telematics team will need to be informed by the policyholder before the notification of cancellation is sent.
I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
“Regardless of the product, access to it is useless unless one has an iphone 16 (or later), with which to download the all important app. Application via Confused.com makes no mention of an app until the end of the process. I had to cancel the app version and was charged a fee. Even though I continued with the standard option, I was still being referred to the app for information.”
Hello Gareth,
Thank you for your review, I'm very sorry to read about your experience and to see that you have had issues with the app based policy which led to your cancellation.
Please note on other policies, the app is an option so you can manage your policy and view documents. If you would rather the documents posted, please give us a call on 0333 321 9801 so we can help you with this.
Thank you for choosing to re-insure with us despite having this experience. ~Theo, Social Media Team
Hi Harry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jacquiline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
