“I had a quote from Hastings Direct that I was very happy with. I had no issues in buying the policy. The only thing I was not happy about, is that they took the money out of my account on the day I bought the policy. My current policy does not run out until the end of October 2026 so they should have taken the money out on the day the new policy comes into force!”
Hi Denise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Lynette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Emily,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“My concern is that I was expecting the money to be taken on the 17th when the policy started. It was taken in September. This took me into overdraft.”
Hello Tracy,
Thank you for your review. I'm very sorry for any confusion this has caused or if this came as a surprise. When a policy is bought or a change is made, payment is taken at the point of the transaction rather than when the cover begins.
I'm very sorry if you weren't aware of this and we'll feed this back to the relevant team with the intention of making it clearer. Thank you for raising this with us. ~Theo, Social Media Tem
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“As an app based product I was a little sceptical but how wrong I was my all of my dealings with the team have been seamless and extremely professional”
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“From initial quotation (reasonable) to actual cost when accepted a quote a few hours after the original quote time expired (2 days) the price rocketed. Policy then cancelled. No good reason for the 75% price hike.... Robbery!”
Hello,
Thank you for your review. I can appreciate the frustration that the difference in price would have caused. I'm afraid our quotes are affected by live pricing and as a result, the time and date the quote is done or a policy is bought can impact the price you pay.
I regret that there wasn't a reduction in price on this occasion and that this led to your policy being cancelled. I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
