Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Sharon,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Got asked to register you drive through App After continual failed attempts/ obv App error - tried 4 occasions to reset password. Still waiting on reply”
Hello Callum,
I'm sorry to read about this and I hope that you have since been able to register your app and pair it with the device. If you still need help with this, please reach out to us by calling 0333 321 9801 so we can chase this for you. I hope this can be resolved soon. ~Theo, Social Media Team
Posted 4 days ago
Hello Callum,
I'm sorry to read about this and I hope that you have since been able to register your app and pair it with the device. If you still need help with this, please reach out to us by calling 0333 321 9801 so we can chase this for you. I hope this can be resolved soon. ~Theo, Social Media Team
Hi Tomas,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Peter,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Antony,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I added a car to my policy over Xmas temporarily as I couldn’t get through over the phone. When it come to remove a car from my policy BUT NOT cancel it, I was being charged a £45 cancellation fee that asked to be waived as I wasn’t actually cancelling. The lady argued with me that I was cancelling not just removing a car?!? Needless to say it was £21 to cancel the whole policy and it was cheaper to purchase elsewhere. So for the sake of a cancellation fee for a policy I wasn’t trying to cancel. They lost a customer that has been with them a few years!”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We would like to feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this.
I'm glad you have since been able to find suitable cover for your vehicle. ~
Theo, Social Media Team
“Hastings Direct offer excellent cover with all the facilities that I wanted at a reasonable price. As I also have my car policy with Hastings and trust them, it made sense to take their home insurance too. Hopefully I'll never need it, but it's a comfort to know it's there.”
Hi Anthony,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Roger,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Malcolm,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Easy to deal with apart frpm App no problem to download but trying to add partners car to my App
did not happen now have 2 seperate Apps one for her car and one for mine”
Hi Nicholas,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Ricardo,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Tomasz,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Just purchased a car insurance with Hastings and was impressed with the price struggle at first with cost but then Hastings came up with a good price so thank you Hastings 😊”
Hi Jeffrey,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Sandussi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello Lewis,
Thank you for your review and for taking the time to share this with us.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
