Hi Christine,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ernest,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I have had the worst experience with Hastings direct. First of all my car was driven into. It was proved to be the other person's fault so it was all paid for. But I had to deal with the repairers, loan car and Hastings myself, repeating the same story to half a dozen different people. The communication between Hastings and their subcontractors for repairs is shockingly bad. Second. We received our renewal quote and decided to not renew with Hastings as they were 30% more than another provider. We followed the pages through the 'cancel auto renew' option. We did this twice to make sure because we had no confirmation emails. I then have £420 taken from my account and an email thanking me for renewing. After calling customer service I was told that the cancel auto renewal was for the fictional policy that I may have had in 2026. Complete nonsense. After this I was also told there was a £20 service fee for setting up the auto renewal. After an extensive conversation with their, quite frankly aggressive, renewal team I was assured that I would be getting a full refund. I then had an email stating I would infect be getting a full refund only to find today that my refund is short by £20. I'm not happy that Hastings have stolen my money without my permission and lied about the refund. Insurance and financial ombudsman are my next stop but I'll be sure to never recommend these theives again.”
Hello,
Thanks for your review, we’re really sorry to read about the experience you've had while insured with us. At Hastings Direct, we strive to deliver great customer service, so I regret if we have fallen short on this occasion.
I hope that you get a quick resolution to your complaint and that this can be resolved soon for you. If you would like to add anything further to the formal complaint you have with us, please call our Complaints team on 0333 999 8904. ~Theo, Social Media Team
Hi Kenny,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tracy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Clint,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“1st phone call I made the lady was very unhelpful not willing to help & telling me to do everything online, but on calling a few days later & got a different lady she was very helpful & sorted my queries.”
Hi Annette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Danny,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Thirza,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“The team at Hasting Direct are excellent in everyway, proffessional and efficient, and the cover they offer to the price you pay is very good, not to mentioned that the online system is easy to follow.
I am very please to be insured by them and would recommand
JS”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jaqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I obtained a quote online and rang Hastings Direct the following morning and the call taker was absolutely professional and got the policy set up with ease.
Well Done !!!”
Hi Jinit,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Well I have only placed my house insurance with you and it starts next week. What I can say getting the cover online was very easy, and the price, for the cover was very reasonable. Let's hope I don't need to claim at all so let's hope the renewal price is as good next year.”
Hi Garry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
