“Purchase of House insurance one week and renewed multicar insurance the following.
Both quick and easy to do.
Prices on both were very very competitive.
Made what I was expecting to be a very expensive experience, into a pleasant stress relieving experience.
Surprisingly like to say thank you to an insurance company for quickly sorting everything out effectively efficiently and very good value compared to other insurance companies.”
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you competitive prices. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello, thank you for leaving a 5-star review with us. We're sorry to hear you are unwell and we wish for the best concerning your heath ~Theo, Social Media Team
“Absolutely ridiculous how many hoops we have had to jump through to get insurance for my car. Separate insurance policy’s for both of my cars and making me put a black box on my older car which I have already had black box on when first insuranced and already have 3 year no claims. Why would I be putting a black box on the car I already have an insurance policy with and have had for 3 years. What has that got to do with my new car that I want to insure. Then was told I don’t have to put black box on and all is sorted for my new car only to receive and email saying my insurance policy has been cancelled. Absolutely ridiculous. Won’t be using Hastings again.”
Hello,
I'm very sorry to see that this wasn't a straightforward experience and that you didn't get the customer service you deserved. We'll pass this feedback on to the relevant team.
Thank you for having been insured with us and I hope you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
“I was already with Hastings and my renewal came through at £1021 so I used confused.com to compare prices. Managed to get insurance for £682 through Hastings!! So had to cancel my automatic renewal and buy again seperately from Hastings! Seemed a lot of hassle to stay with the same insurer! I tried on the app to put in my new quote and Hastings recalculated my renewal price but it was still £1021.”
Hello Harry,
I'm sorry to see that the original renewal price wasn't competitive.
As a broker, Hastings Direct provides a number of different policies, each having different levels of cover. As a result, it is possible that prices can vary internally and at times you can go online and find a more competitive price.
I'm glad you were able to find a better price and thank you for renewing with us this year. ~Theo, Social Media Team
“Obviously the proof is in the pudding (claims handling) but fingers crossed I will never need to claim. Buying the policy was very straightforward, couldn't B mad3 easier.”
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“Been with Hastings a few years and
Never had a problem until now.
Moved house so got a quote online for my new address, got the price and agreed the change - easy right? Nope. Paperwork is not available straight away and no notification is given when it’s added to the app at any random time. So I went about my week then the payment was taken £64 more than the quote/price I agreed to. I rang up and was told the only option I had was to cancel my insurance and take out a new one with them? Absolutely not.
Then I got a letter to say that had cancelled my insurance? When I called up it was due to me not telling them where the car would be kept? What do you think the change was for? Exactly that. They literally told me my address and where I was keeping the car?
No apologies, no notice, not one bit of courtesy when they noticed that the amount they had quoted me was incorrect just taken the money and went on with their day.
When I logged a complaint was offered £20 to drop it. They use the same trigger phrases constantly to just try get you to drop the complaint. The customer service is a mess. They admitted in the end it was an error on their side but still blamed me?
I will be leaving at the end of this and I will never use this company again. Terrible customer service with absolutely no curtsey or morals about any of them. Just avoid.”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time and that it led to the cancellation of your policy.
We would like to feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this.
If the complaint wasn't resolved to your satisfaction and you would like to raise a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
“only after I had purchased the policy I realised Hastings insist on 30 days of data,very sly. I wanted to cancel the policy but would have cost £20 admin fee to do so.i will never use Hastings again even if the policy were free”
Hello Kelly,
Thanks for your review, we’re sorry you’re unhappy with the terms of this policy.
The App policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as we strive to make it clear what kind of policy this is and what is required before it is purchased. We're sorry if this information wasn't seen. If you need to discuss alternatives, please give us a call on 0333 321 9801. ~Theo, Social Media Team
Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Posted 1 week ago
Hello, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Hi Natasha,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
