Hello James,
Thanks for your feedback, we're really sorry to hear about your experience and about the changes in price. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
If you would like to discuss the cost of your policy, please give us a call on 0333 321 9801 so our team can take a look at this for you. ~Theo, Social Media Team
“Went on to quote zone after a struggle of finding cheap Motorbike insurance, silly quotes of 600 or more for half bake policies, referred over to Hastings, unbeatable prices, fully comprehensive cover for £218. Great customer service a round.”
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Smart,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Stuart,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“The whole process from getting a quote to purchasing a policy was so simple even for a technophobe like myself everything was right there in front of me even the app is easy to navigate and track policy”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Mieczyslaw,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I am livid, I have just had a call with an extremely rude and condescending man called Colin. I emailed in because I had a contractor out to remove the walls, remove the damp and start the drying process. There was black mould remaining when I returned to the property, some of the skirting had not been removed (wet skirting), only half the kitchen floor (report said all of it). Dust everywhere (I know that cant be helped but was loads in my beroom upstairs, yet not my sons (both on the same floor) and both had doors shut. Also the dehumidifier being used to dry the cupboard (the source of the damp/mould) is a fan. Whilst the man that attended the property was nice enough the man (Colin) was awful. All he had to fo was apologise and explain things step by step. He was defensive and didnt want to listen to me. I asked to log a complaint and a recording of the call but he said I had to go to Hastings Direct for that. I then said I didnt want BVS doing the restoration works based off of his attitude and he said “thats fine, we will collect the drying equipment and close your case”. I told him just how rude and unhelpful he was but he didnt care, saying “I dont have an attitude”. I will also not be renewing with Hastings if this is the sort of company they use. Absolutely shocking service.”
Hi,
We’re sorry you’ve had an issue with our service.
If you want to make a complaint, please fill out the online form at www.hastingsdirect.com/help/complaints-form or give us a call on 0333 999 8904. Once we’ve logged your complaint, we’ll be in touch within five working days.
Thanks,
Nicole, Social Media team
“Very compeditive rate compared to other providers. Excelent customer service and a pleasure to deal with. Looking forward to years of cover with this first class insurance provider.”
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Sally,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“We had an absolutely dreadful experience with Hastings Direct. A claim was deemed our fault without anyone from Hastings ever viewing images of our vehicle — which, by the way, had no damage at all. The other vehicle had significant damage, which made the whole thing scream “crash-for-cash”, yet Hastings didn’t even bother to investigate properly.
We received no calls, no letters, and no emails from them throughout the process. We had to chase them every single week for months just to get basic updates. Eventually, we were told to submit photos of our undamaged car ourselves — only for Hastings to say their “IT system” had to verify the attachments as safe before the case handler (who we’ve never spoken to) could even view them.
To make matters worse, we only found out the claim had been made and closed when my partner went to renew their car insurance! Hastings had made a decision, closed the case, and never once contacted us. When we challenged this, they admitted they couldn’t determine who was at fault — yet they still left the claim as our fault, even though they never viewed the evidence.
We raised a formal complaint, but (surprise, surprise) no one ever called us back. They eventually closed the complaint, acknowledged that there had been failings, but refused to correct the record. They still haven’t viewed the images we sent and refused to tell us what the so-called “technician’s report” said — and they also refused to put anything in writing.
In short: terrible communication, poor investigation, and zero accountability.
They’ll happily mark a claim against you without doing their job. Avoid Hastings Direct completely.”
Hi Jaymie,
Thanks for your review, we’re sorry you weren’t happy with our service on this occasion.
Providing our customers with the best possible experience is always our top priority – especially when it comes to making a claim.
If you’d like to discuss this further or have any questions, please call our Claims Team on 0333 321 9800.
Thanks,
Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Danny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Timothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Absolute farce trying to cancel a policy .and now saying i owe a certain amount of money even though this wasnt discuss in a hour long conversation trying to sort a new policy out”
Hello Barry,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
If you need to discuss the amount quoted after the cancellation, please let us know by calling 0333 321 9801 so our advisors can take a look at this. ~Theo, Social Media Team
