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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Jonathan Hundley
Verified Buyer
“Everything was quite straight forward, no real issues”
Helpful Report
Posted 9 months ago
Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
HARRY BUTLER
Verified Buyer
“Great customer service very happy”
Hastings Direct 5 star review on 14th April 2025
Helpful Report
Posted 9 months ago
Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Darryl Nestoros
Verified Buyer
“Great site, easy to use”
Helpful Report
Posted 9 months ago
Hi Darryl, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
Author didn't leave any comments.
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jerry Smith
Verified Buyer
“So easy to get the cover that I needed and at a great price too.”
Helpful Report
Posted 9 months ago
Hi Jerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Annette Bennett
Verified Buyer
“The chat was friendly but I wanted to cancel my policy which was within the 14 day cooling off period and was more than two weeks away from the start date. You insisted you had to charge me to set up the policy. I am not happy about this and have advised that I will be informing Martin Lewis about this nonsense charge.”
Helpful Report
Posted 9 months ago
Hello Annette, Hi, Thanks for your review, we’re sorry to hear you’re unhappy about our fees. We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems. We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. We're sorry if this information outlining our fees wasn't seen. ~Theo, Social Media Team
Posted 9 months ago
Callum Hitchen
Verified Buyer
“Great for cheap and reliable insurance. But are way too stricked”
Helpful Report
Posted 9 months ago
Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Timothy Birt
Verified Buyer
“Easy to use website found all I needed and competitive prices .”
Helpful Report
Posted 9 months ago
Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Gareth Probets
Verified Buyer
“Very helpful and polite 😊”
Helpful Report
Posted 9 months ago
Hi Gareth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Poor with lots of hidden things in the contract that you are not covered for”
Helpful Report
Posted 9 months ago
Hello, Thank you for your review, I'm sorry if you are unhappy with the level of cover on this policy. We do ask that the terms and conditions are read before the policy is purchased so our customers can make an informed decision about what is being purchased. If you would like to discuss the policy at all or look at other options, please contact the team on 0333 321 9801 so they can help you. ~Theo, Social Media Team
Posted 9 months ago
Terry Satchell
Verified Buyer
“So easy and quick , wish I’d found it years ago”
Helpful Report
Posted 9 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jacqueline Hughes
Verified Buyer
“We had great service at Hastings Callum who we dealt with was fantastic definitely recommend”
Helpful Report
Posted 9 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Nikita Das
Verified Buyer
“Very bad I took out a future car insurance policy and cancelled within the next working day caused problems for me to insure in the future !”
Helpful Report
Posted 9 months ago
Hi Nikita, Thanks for your review, we’re sorry to hear you’re unhappy with the process of cancelling. When you cancel a policy that has not yet started, the only thing that my happen is the refund will not be released until the day the insurance was meant to start, due to our processes. If you wish to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team
Posted 9 months ago
Alistair Hutton
Verified Buyer
“Excellent price.”
Helpful Report
Posted 9 months ago
Hi Alistair, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Doesn't give enough time to set up tab. Received the tab on the 14th April and already getting an email that the insurance policy will be cancelled on the 17th if I don't set it up.”
Helpful Report
Posted 9 months ago
Hello, Thank you for your review and feedback. We'll be sure to pass this to the relevant team for you. If you need more time to pair the app and the tab, please let our team know by calling 0333 999 8911 so they can put measures in place to help you and ensure the policy is not impacted. ~Theo, Social Media Team
Posted 9 months ago
Marcus Lavaggi-bowen
Verified Buyer
“Every email was replied to very quickly and on top of that, my monitoring dongle arrived well before I was expecting it. The app is very easy to use and the insurance is very easy to set up on the website; no faff and long questions! Thanks again!”
Helpful Report
Posted 9 months ago
Hi Marcus, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jonathan Bell
Verified Buyer
“Great service, all very straight forward”
Helpful Report
Posted 9 months ago
Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Kristian Ovanezov
Verified Buyer
“Good incurance company but with the black box it incorrectly says that you are on your phone when it could just be maps up”
Helpful Report
Posted 9 months ago
Hello Kristian, Thank you for your review, I'm sorry to see that you are having some concerns with your driving score. If this continues to be an issue, please contact the team via email at yourdriving@hastingsdirect.com so they can help you. ~Theo, Social Media Team
Posted 9 months ago
Callum Elliott Douglas-shaw
Verified Buyer
“Grate stuff using hasting , on problem is when I use my maps sometimes it counts that I am on my phone I’m not but apart from that they are great thank you”
Helpful Report
Posted 9 months ago
Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Very easy to start up as a new customer, as of so far I haven’t had any issues. Great price”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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