“I bought the policy but later saw that my old policy was renewed from the same company. I called and cancelled the renewed policy. This time I saw that my new policy had changed to my old home address. When I tried to correct it in the system again, I was charged an extra fee. The system changed the address on its own but I paid for it.”
Hello Raziye,
Thank you for your review, I'm sorry to read about the experience you had.
I'm afraid our system is not capable to amending the policy details without some input. I regret that this correction needed to be made and a fee incurred as a result.
We'll feed this back to to the relevant team so it can be further reviewed. Please contact us by calling 0333 321 9801 it you have any further questions. ~Theo Social Media Team
“Bought the car insurance via money saving expert site, was a good price as far as able to acertain, better than was paying, so we'll see for the future.”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Vishwanand,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Callum,
Thank you for your review, I'm sorry that we were unable to offer you a more competitive price. Thank you for choosing to insure with us despite this being the case. ~Theo, Social Media Team
Hi Clifton,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Henry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Annette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Judith, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Roslyn, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
“Very quick and easy process to find a quote to insure my Range Rover Sport car - saved around £450 compared to my renewal figure from my current insurer. Great service on line and all of the documents are easily accessible and ready to print off a copy - many thanks.”
Hello Alistair, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Bought policy online, get emails telling me to check documents on the app, but the documents don’t appear until the day the policy starts,, not really good communication from Hastings Direct”
Hello Barry,
Thank you for your review and feedback concerning this. You should be able to view the documents prior to the start date so I regret if this wasn't the case for you. We'll feed this back to the relevant team for you. Going forward, please contact us if you need any help with your policy or have any questions.
~Theo, Social Media Team
Hello Alistair, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“I only started for 10 day and 300+ day more to go but I’m very impressed with all the services that they provided. Better price in the market I have devices in the car use it frise time and i think it’s useful, encourage to drive well. Customer service is great nice staff very knowledgeable and helpful.
Thank you , keep doing great work!”
Hello Areewan, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hello Sandy,
Thank you for your review, I'm sorry to read about this and to hear it took so long to get the help you need. I can appreciate the frustration this would have caused.
Going forward, you can email us at customersupport@hastingsdirect.com as an alternative to the phone or you can send us a message via Facebook or X (formerly Twitter). We'll do all we can to help you. ~Theo, Social Media Team
