Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,194 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to speak to the rep. Everything expained and the right questions asked.”

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Posted 9 months ago

Hi Johnsteele, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Simple to set up, happy so far”

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Posted 9 months ago

Hi Nancy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Great insurance details and fab prices...:)))”

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Posted 9 months ago

Hi Letitia, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Very helpful and fully cooperated with the needs i wanted on my insurance”

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Posted 9 months ago

Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“The young lady I spoke to on the telephone really annoyed me with the way she asked questions regarding NCD. I worked for The Prudential Assurance Co for almost 40 years, but I couldn't get her to understand what I was talking about; having said that, she kept her cool while I was steaming. She also said I would receive my policy document through the post within seven days - I am still waiting.”

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Posted 9 months ago

“Best price, simple website, app and box easy to set up. Fair cost for first time driver”

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Posted 9 months ago

Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team

Posted 9 months ago

“very happy with my cover and at a very good price.”

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Posted 9 months ago

Hi, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 9 months ago

“Easy process to follow online. This was the best price without a very high excess charge.”

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Posted 9 months ago

Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 9 months ago

“Very easy to use .Good prices.Fast responses of needed”

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Posted 9 months ago

Hello Kirstie, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team

Posted 9 months ago

“Great prices, no faff insurance”

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Posted 9 months ago

Hello Tracy, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 9 months ago

“Instant easy online”

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Posted 10 months ago

Hi Grant, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Customer service was very helpful had to correct mistake in spelling of surname.”

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Posted 10 months ago

Hi Tracy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Excellent service!”

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Posted 10 months ago

Hi Alistair, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“can't buy on line you MUST ring them, what a joke”

Helpful Report

Posted 10 months ago

Hi, Thanks for your review, we’re sorry to hear you’re unhappy that you had to call to purchase. You can take out policies online, we ask you to call if there is an error in details matching, usually around claims, or if you already have a live policy with us in your name under the same vehicle. If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team

Posted 9 months ago

“I have been with Hastings for two years now very happy. The only thing I would say is that they automatically re-new which I don't like But everyone seems to do this and you can remove. Also when I get a renewal it is always cheaper to go to Confused.com, it is always cheaper than they quote me, so new customers get cheaper price which really shouldn't happen.”

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Posted 10 months ago

Hi Annette, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Took a few days to link tab but all okay now.👍🏻”

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Posted 10 months ago

Hi Poppy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Very easy process”

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Posted 10 months ago

Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Very good experience”

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Posted 10 months ago

Hi Sampuran, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Easy to purchase car insurance at a good price”

Helpful Report

Posted 10 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Came back because I remembered I had excellent customer service last time and the company I was with were not as good. Sticking with Hastings this time”

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Posted 10 months ago

Posted 9 months ago

Hastings Direct is rated 4.2 based on 50,194 reviews