Hello Jonathan,
Thank you for your review, I'm sorry if you have had a poor experience or been unable to reach us and get the help you need.
Going forward, you can reach us by emailing customersupport@hastingsdirect.com as an alternative to the phone or contact us via Facebook or X (formerly Twitter) if you have any questions. ~Theo, Social Media Team
“I dislike the black box controls you on everything. For example if I break to hard. If you’re driving down a narrow lane and there is a car you may have to break hard. If you drive down that lane everything your score is going to get lower and lower. Same with acceleration out of junctions and islands. It is sometimes necessary to have to use a bit of gas to do so saftely. I don’t tink it should be controlling the way you break accelerate and corner. If I could I would get rid of it ASAP”
Hi Joshua,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what is included and what is required. If you’d like to check out our other insurance options, head to our website or give our team a call on 0333 321 9801 so they can help you. ~Theo, Social Media Team
Hello Barry, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
“Was happy with the cover, 4 ☆ and a good price. Better than Churchill who I was with last 2 years, the renewal price I wasn't accepting. So overall very happy with Hastings Direct cove for my buildings & contents ins”
