“I’m moving house shortly and as well as keeping insurance for old house, needed advice on insuring contents for new house. Excellent service and sound advice. Great job! Would recommend”
Hi Judith,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Louise, Thanks for your review. We're sorry to hear you're having trouble with MyAccount. Please try the following steps to get back in:
• Delete the app
• Clear your device's cache
• Go to the website and click 'Forgotten password'
• Reset your password using only letters and numbers
• Once you're logged in, reinstall the app and log in again
Let us know how you get on!
Thanks, Nicole, Social Media Team
Hi Colette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Alistair,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“The person, Fola, to whom I spoke on the phone was very helpful. I paid on Visa over the phone and everything ie policy booklet, confirmation that policy was now active etc arrived as he said they would. The only thing missing appears to be confirmation to Confused.com that it was bought using theirwebsite so I am not being offered the promised reward! Even so I would recommend Hastings as it was so good to be able to talk to a real person.”
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hi Scott,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Kristina,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
“Rude people, still waiting for my paper copy and have no idea what my monthly payment will be.
No I don't have the app, doesn't work well in the area I live”
Hello Christina,
Thank you for your review. I have accessed the policy and arranged for this document to be posted to you. Please expect it in the next 7 working days. If you need any further assistance, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi Rohit,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“The various stages of providing relevant information were easy to follow and complete. The price was very competitive and included a lot of extra benefits as standard. Much better value than other car insurers that I have purchased from in the past. Hastings also offer "storm damage" as a reason for claims whereas most other insurers blame the last person who drove the car as responsible even if the car was
parked unattended on a driveway when the damage occurred.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I had great difficulty trying to contact someone regarding changing auto renewal on the policy, I think I worked out it out in my account,but I still haven’t heard from you yet.”
Hello Robert,
Thank you for your review, I'm sorry if you have struggled to reach us and get the help you need. Looking at the policy, I can see that the auto-renewal is still in place. If you would like this removed, please send us a message on X (Twitter) @HastingsDirect or on Facebook and we can help remove this. ~Theo, Social Media Team
“Very disappointed. I have many years motorcycle experience but because I have not had a policy for 4 years, you treat me like I have kust passed my test.
I then spotted that the Tracker was not included on the Policy. I rang and advised and asked how much this would reduce the premium. Answer - nothing. Why should I spend £119 per year for a tracker which reduces your risk but has no effect on the premium.”
Hello Chris,
I'm sorry that we were unable to offer you a more competitive price this year. I'm afraid if no claims aren't used for two years they you do need to start from 0 once more if insuring with Hastings Direct. I appreciate the frustration this can cause and thank you for insuring with us despite this being the case. ~Theo, Social Media Team
