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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Tracy Smyth
Verified Buyer
“Beat renewal price, gained a reward, very happy!”
Helpful Report
Posted 11 months ago
Hi Tracy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Janet Driver
Verified Buyer
“The Hastings Direct app so easy to use and to find the right house insurace for my home”
Helpful Report
Posted 11 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Janet Sherman
Verified Buyer
“Very helpful and reasonably priced”
Helpful Report
Posted 11 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Anonymous
Verified Buyer
“Seems a good policy OK price and quick & easy to set up.”
Helpful Report
Posted 11 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Anonymous
Verified Buyer
“Sorry can't remember the name of the lady I dealt with but she was very helpful and very patient with me and very friendly”
Helpful Report
Posted 11 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Anonymous
Verified Buyer
“very poor help,recently i got pulled over for not knowing my insurance had run out for around 10 days, i tried to reinsure with them they refused despite having few insurances with them they treated me as someone bad and wouldnt give me insurance again.”
Helpful Report
Posted 11 months ago
Hi, Thanks for your review, we’re really sorry about the poor service you received. At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader. To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail. Thanks, Nicole, Social Media Team
Posted 11 months ago
Seamus Loughran
Verified Buyer
“I have found your website easy to use even after all the questions you need to know to get me my best quote for my car. :)”
Helpful Report
Posted 11 months ago
Hi Seamus, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Scott Woodley
Verified Buyer
“Was a cheaper quote than Hastings but not the same amount of cover and a more expensive excess A+++”
Helpful Report
Posted 11 months ago
Hi Scott, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Wendy Walker
Verified Buyer
“Competitively priced policy, covered what was required. Easy to set up.”
Helpful Report
Posted 11 months ago
Hi Wendy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Vijay Sehgal
Verified Buyer
“The advisor I spoke to was polite professional helpful and knew his job well. Solved my query to my full satisfaction.”
Helpful Report
Posted 11 months ago
Hi Vijay, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Kerry Goss
Verified Buyer
“Easy and clear to apply on line”
Helpful Report
Posted 11 months ago
Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Wendy Smith
Verified Buyer
“Very easy to understand cover provided and to sign up for Home Insurance for the year.”
Helpful Report
Posted 11 months ago
Hi Wendy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Poppy Murphy
Verified Buyer
“Good service”
Helpful Report
Posted 11 months ago
Hi Poppy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Barry Vane
Verified Buyer
“Sadly HD had the wrong house number on my documents should have been 3 but sent to 4. I rang to explain the mistake and had a rather abrupt women told me I needed to pay £20 which I refused then it went to £1.50 Being a little hard of hearing and having great trouble understanding her poor english I gave up with the call, I was not rude nor did I use bad language.A day or two later I received a letter saying I was no longer insured as you can imagine I was very upset.That day I spoke to a very nice gent who sorted this sorry state out very easily and proffessionaly. 5* would have been given without this problem.”
Helpful Report
Posted 11 months ago
Hi Barry, Thanks for your review, we’re really sorry about the poor service you received. At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader. To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail. I am glad that the second call you made had this all sorted out for you with no problems. Thanks, Nicole, Social Media Team
Posted 11 months ago
Terry Day
Verified Buyer
“dealt with my enquiry swiftly and pleasant to deal with”
Helpful Report
Posted 11 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Gareth Nicholson
Verified Buyer
“Easy to set up and price good”
Helpful Report
Posted 11 months ago
Hi Gareth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Ronit Jiji
Verified Buyer
“thanks for the insurance”
Helpful Report
Posted 11 months ago
Hi Ronit, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Anonymous
Verified Buyer
“So far I quite like it however I had once incident of hades breaking which was not my fault and was the safest option at the time and that took me down 12% after being 100% for every other journey”
Helpful Report
Posted 11 months ago
Hi, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score. We are aware that sometimes your score may be affected by external factors which is why we have the total score and past 2 weeks, and we would only cancel if your score dropped below 30, as a few one off hard breaking due to others would not affect the score that much. If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801. Thanks, Nicole, Social Media Team
Posted 11 months ago
Jacqueline Pemeberton
Verified Buyer
“Was happy with the service you provided”
Helpful Report
Posted 11 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Jonathan Napper
Verified Buyer
“Great web site, quick to use and good prices”
Helpful Report
Posted 11 months ago
Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 11 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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