Hi Manazir,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Very competitive price for a newly qualified driver even though I thought it was too good to be true the staff reassured me several times it was true”
Hi Lily,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kerry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Constantin,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“As a brand new driver, the Hastings Direct telematics policy was a great price for my little Peugeot. Having seen friends’ black boxes I was expecting something bigger, but the telematics device is really small and barely noticeable on my dashboard. It was super easy to set up and I like the way it provides feedback on each drive. For example I found I was accelerating quickly when I first passed my test but when I saw how this was impacting my driving score, I adjusted my driving. Another plus was that I could start driving straight away while the black boxes was delivered. As it happens, it arrived next day anyway. So far I’m really impressed with how stress free it’s been as a new driver. Would highly recommend!”
Hi Poppy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Garry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Nikita,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Dashty,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tristin,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Balazs,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Filling in all the details is relatively easy, but when offered to cover multiple motorcycles adding one or more to the initial policy, it's not possible to simulate the price and decide.
Adding this feature would make the online pages really 100% usable”
Hi Ludovico,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello,
Thank you for your review,
I'm sorry to see that we were unable to offer you a renewal this year and I can appreciate the frustration this can cause.
At the point of each renewal the acceptance criteria is reviewed and as a result the perceived risk posed by the policy details can change. It may be the case that on this occasion the policy details cannot be covered because of changes to the criteria and the perceived risk being too high. I am very sorry that this is the case and I hope that you are able to find suitable cover for your home soon. ~Theo, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello,
Thank you for your review.
I'm sorry that this isn't something that can be amended. If you need to start the policy from a different date, the incorrect policy would need to be cancelled and a new one put in place with the correct date. If you need help with this, please call us on 0333 321 9801 so we can assist you. ~Theo, Social Media Team
“The site is heavily computer based. There is an app which you need to access the policy details. However, I could not get the app to register the PIN needed for sign on. Numerous exchanges with the IT team did not resolve the problem The work around is to register afresh every time I need to view the poilicy details.”
Hello Hongthong,
Thank you for your review, I'm sorry to read about the experience you've had with the online account service. I regret the frustration this would have caused and that the IT team have not been able to resolve it.
If you need any help retrieving your documents, please email us at customersupport@hastingsdirect.com or send us a message via Facebook or X (formerly Twitter). ~Theo, Social Media Team
