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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Barry Mataon
Verified Buyer
“First class customer service”
Helpful Report
Posted 10 months ago
Scott Newby
Verified Buyer
“Quick & easy to take out the policy and a £300 saving”
Helpful Report
Posted 10 months ago
Callum Morgan
Verified Buyer
“Didn’t tell RAC my car was blocking a roundabout when I phoned you back twice to confirm you knew that, which I was told was in the claim report. RAC were bad as well. They didn’t prioritise it as they didn’t know it was blocking the roundabout and couldn’t get it picked up in 3 hours, police ended up towing it away and it is now in a compound which is charged daily.”
Helpful Report
Posted 10 months ago
Hi Callum,  Thanks for your review, we’re really sorry about the poor service you received during your claim. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9805), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“Very good telephone support.”
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Posted 10 months ago
Andrzej Koziol
Verified Buyer
“Thank you very much. Regards”
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Posted 10 months ago
Barry Hartley
Verified Buyer
“Very clear questionnaire and you were the cheapest”
Helpful Report
Posted 10 months ago
Suheyla Mohamed
Verified Buyer
“very accommodating and just a lovely insurance company to deal with”
Helpful Report
Posted 10 months ago
Merlyn Penman
Verified Buyer
“Helpful staff, I will definitely contact you again when other policies become due.”
Helpful Report
Posted 10 months ago
Annette Burge
Verified Buyer
“The price of my policy was really good...Hope to stay with them for a long time... Just getting used to the app.”
Helpful Report
Posted 10 months ago
Wendy Wilson
Verified Buyer
“Very easy to apply for insurance cover but I prefer to have the option to ask for a paper copy of the policy and I do not wish to go onto auto renewal.I think these options should be made easily available to you when applying.”
Helpful Report
Posted 10 months ago
Mercy Mashingaidze
Verified Buyer
“Everything was fantastic, I'm very happy with your services ,Keep on doing the good work xx”
Helpful Report
Posted 10 months ago
Hi Mercy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Jacqueline Denney
Verified Buyer
“Our home insurance policy renewal as straightforward and the agent guided us to the best outcome wrt both cover and cost effectiveness.”
Helpful Report
Posted 10 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Jonathan Sibley
Verified Buyer
“Spot on I also have my car insurance with ye no problem”
Helpful Report
Posted 10 months ago
Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Janet Knobbs
Verified Buyer
“Easy to negotiate”
Helpful Report
Posted 10 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“The 'YouDrive' app is not working even though ti has been set up according to the instructions. I managed to find an e-mail to technical support in the end (the response was helpful and polite but the technical issue hasn't been resolved yet) but this was difficult - trying to get techincal help through the phone number and options provided proved impossible. I already regret taking this insurance policy out.”
Helpful Report
Posted 10 months ago
Hello, Thank you for your review, I'm sorry to see that you have struggled to set this up. If you are unable to reach us on the phone. If this is still a concern, you can email the team at yourdriving@hastingsdirect.com and they can help you with this. ~Theo, Social Media Team
Posted 10 months ago
Darius Probergas
Verified Buyer
“Professional people and company!”
Helpful Report
Posted 10 months ago
Hi Darius, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Unverified Reviewer
“Would love a contact number please so I can over with a real person”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Jacqueline Regan
Verified Buyer
“Very competitive, the agent on the phone was very thorough”
Helpful Report
Posted 10 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Janet Hamilton
Verified Buyer
“Good quick understandable information”
Helpful Report
Posted 10 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“Really simple and easy to use website, no overly complicated questions or wording, really happy.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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