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Hastings Direct Reviews

4.2 Rating 52,169 Reviews
81 %
of reviewers recommend Hastings Direct
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James Evans
Verified Buyer
“exceiient call handler. very professional.”
Helpful Report
Posted 10 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Nancy Glenister
Verified Buyer
“Fuss free, easy to get insurance and great prices compare to other competitors. Once my policy was confirmed documents were sent across straight away.”
Helpful Report
Posted 10 months ago
Hi Nancy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christopher Judd
Verified Buyer
“Price was competitive for Basic Cover but needed other Coveragese.g. windscreen. Both our other vechicles needed their Windscreens replaced this year so didn't want to take acgsnce”
Helpful Report
Posted 10 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Alastair Dewart
Verified Buyer
“Easy to purchase policy and helpful staff to alter/clarify any amendments/additions required to information supplied.”
Helpful Report
Posted 10 months ago
Hi Alastair, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Kerry Blackburn
Verified Buyer
“Excellence customer service and gave me perfect customer satisfaction.”
Helpful Report
Posted 10 months ago
Hi Kerry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christopher Meyer
Verified Buyer
“Simple efficient application process”
Helpful Report
Posted 10 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Stuart Fletcher
Verified Buyer
“Wrongly sold Insurance”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, I'm very sorry to see that you had a poor experience with us. We’d love to know more about this and see if there’s anything we can do to help you. If you need to discuss this further, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“I would recommend Hastings direct they are very good to deal with. 👍”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“Quick easy fantastic service”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Debby Plummer
Verified Buyer
“I think a policy which encourages good driving is a splendid idea. I even bought a new smart phone in order to access the Hastings direct app. Well done all at Hastings Direct. By the way, I was born in Hastings!”
Helpful Report
Posted 10 months ago
Hi Debby, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“Reasonable price with all the perks”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“the website was easy to use and the cover provided is excellent for the price”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christine Hay
Verified Buyer
“Hasting direct are so helpful thank u”
Helpful Report
Posted 10 months ago
Hello Christine, It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
Posted 10 months ago
Tracy Rhodes
Verified Buyer
“Easy to do”
Helpful Report
Posted 10 months ago
Hi Tracy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“Great price. Easy to buy using the website. Easy to customise my policy. App has great features and is easy to navigate”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Seamus Bushell
Verified Buyer
“So easy and straightforward to find what you are looking for and understand”
Helpful Report
Posted 10 months ago
Hi Seamus, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Jacqueline Wells
Verified Buyer
“Appears very efficient and reasonably priced.”
Helpful Report
Posted 10 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christopher Wright
Verified Buyer
“Clear diction of lady on the other end of the phone. Clear and concise answers to my questions. Helpful and patient. Very good experience.”
Helpful Report
Posted 10 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Wendy Ash
Verified Buyer
“I wanted to cancel my policy 24 hours after I had purchased it but was told I would have to pay a £20 cancellation fee. I then found out I will have to wait approximately 6 weeks for the refund. This is really disappointing so I will not be using you again.”
Helpful Report
Posted 10 months ago
Hello Wendy, Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. I regret that it will take so long for your refund to be processed and I appreciate the delay is frustrating. If you think this was poorly handled and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Posted 10 months ago
James Mc Guigan
Verified Buyer
“Easy to follow and very quick response to my REQUEST and kept informed on the policy start date”
Helpful Report
Posted 10 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Hastings Direct is rated 4.2 based on 52,169 reviews
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