Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
“Your operator provided an efficient service. Providing all the information I required my renewal quote was a good price and provided the cover I needed.”
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback and thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Miss sold! Been driving 24 years and they expect me to track my journeys never had a claim! It was £2 a month cheaper than others and you do not find this out once signed up will be asking for refund and taking business elsewhere. Beware”
Hello,
Thanks for your review, we’re sorry you’re unhappy with the terms of this policy.
The App policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as we strive to make it clear what kind of policy this is and what is required before it is purchased. We're sorry if this information wasn't seen. If you need to discuss alternatives, please give us a call on 0333 321 9801. ~Theo, Social Media Team
“I was unfortunate to be run off my motorcycle by a driver insured with Hastings. The driver admitted liability at the scene and there was cctv and witnesses to testify. Despite this, Hastings coerced the driver responsible to deny liability and it wasn’t until I intimated involving the police this was redacted and liability admitted. Since then they have been an absolute nightmare to deal with. I have sent 10 emails so far, all unresponded to, I have not received 1 proactive inbound call to update me on the progress of my claim. I have had to chase daily, my requests to speak to a team leader has fallen on deaf ears. My hire car was cancelled, my motorcycle inspection cancelled, claim cancelled, I was called and asked to close my injury claim (which are quite substantial). So far a week on I am no further forward. I have been shown no compassion, empathy or human decency or responsible customer service on ANY level by Hastings, in fact I feel quite the opposite, it feels like as a third party I am an inconvenience to them as I wait, broken hand, unable to walk unaided and with a severely damaged motorcycle in my garage. All through no fault of my own. I don’t expect Hastings will read or respond to this, their one email saying they will try and look at my concerns by August testifies to the lack of priority they apply to third parties, but hope for those reading, they can be made aware of what lies ahead should they be unfortunate enough to be given the displeasure of dealing with their (seemingly outsourced) 3rd party claims team.”
Hello Jay,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed from ourselves or our third-party partner.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
I hope that positive progress can be made soon and that your experience improves as this claim is settled. If you are unable to reach the trained advisors in the Claims Department on 0333 321 9800, please send us a message on Facebook so we can arrange contact for you.
If you think this has been poorly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Jonathan, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
