Hello Kirsty,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hello James,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
Itās great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please donāt hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“Having reached for my Hoise insurance to be renewed I checked Go Compare system and found Hastings Direct giving me the same insurance as my ongoing insurance but at a reduced amount. As money is tight I choose to change my Home insurance to Hastings Direct.”
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Extremely good price. But I had to get my daughter to do for me as difficult website to complete on my mobile. And she told me it's much easier on a laptop. But apart from that....all good š x”
Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Melvyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I insured my Tesla Model X with Hastings Direct for Ā£800 in the first year and agreed to have their black box installed to monitor my driving.
At the end of the year my driving score was 93%, placing me among the safest drivers on their system. Naturally, I expected this to be reflected in a competitive renewal price.
Instead, my renewal quote came in Ā£300 higher than the previous year.
So after a year of monitored driving and proving that Iām a very safe driver, the reward was a significantly more expensive premium.
I find that extremely disappointing and it suggests that Hastings Direct puts very little value on customer loyalty or safe driving. Based on my experience, I would not recommend them.”
Hello John,
Thank you for your review, I'm very sorry to see that the renewal wasn't competitive on this occasion. At the point of each renewal the policy details are reviewed and as a result the perceived risk posed by the policy details can change even if the details don't. It may be the case that on this occasion the underwriters of your policy interpreted a higher risk and the increase in price reflected that.
Please note, that while important your policy details are not the only factors considered. Industry trends, rise in claim costs, how many accidents the make and model of your car are involved in throughout the year etc can all have an impact. Customers can help the price by having a clean driving history, however, an industry that runs on a worse case scenario determines that external factors beyond your control may impact the price.
I regret that we were unable to offer you a suitable price and I hope you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Very competitive premium for car insurance obtained through a price comparison site and easy to identify which "options" were included or excluded in the price. Whilst not the absolute cheapest available, I considered Hastings to be one of the more "reputable" companies providing quotations and so (hopefully!) more likely to provide a better service should the worst happen and I need to make a claim.”
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Timothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
