Hi Kerry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello Cristian,
Thank you for your review, I'm very sorry to see that you have not been able to get the help you need. I appreciate the wait for a reply is frustration. If you still need assistance, please give us a call on 0333 321 9801 or send us a message on Facebook so we can arrange a call for you. ~Theo, Social Media Team
Hello Adam,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
Just a reminder, you can remove auto-renewal from your policy at any time. This can be done through the app, your online account, or by calling our Customer Service team on 0333 321 9801. The details are included in the first set of documents we send out, but I’m sorry if that wasn’t clear. ~Theo, Social Media Team
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback – thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hello Evelyn, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
“The most awful insurance company I have ever used. A man hit my parked car and admitted fault straight away. My insurance said your car is a total loss as its a 2013 plate I said thats ok il keep it and get it fixed it only needs a wing if you tell me what I will get after retaining car fee. Oh no they dont work like that they give you a valuation and notify copart to collect your car then tell you you then have to buy it back! Why my car is here and driveable. No thats the way its done, I ask what's the fee for retaining it they won't tell you, won't let you talk to a manager, wont let you speak to an engineer tell you accept the valuation then we ill tell you. I say how can I accept it when I dont know how much you are charging to retain my vehicle. What category have you put it oh we tell you that once yiu agree to the valuation. Absolutely disgusting and I am absolutely funing what a disgrace of a company ! So they obviously get a big cut from copart and are taking the pee with customers. It could result in me losing my car when other insurance companies are far better. AVOID THIS COMPANY AS ALL IS GOOD UNTIL YOU CLAIM WHEN THIS IS THE MOST IMPORTANT PART OF THE INSURANCE IN MY OPINION APPALING SCROLL PAST AND PAY A BIT MORE TO SAVE YOURSELF THIS FAFF”
Hello Joanne,
Thanks for your review, we’re very sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed. From your review, I can appreciate the frustration and anger this has caused.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
If you think this situation has been poorly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Hello Kirsty,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hello James,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“Having reached for my Hoise insurance to be renewed I checked Go Compare system and found Hastings Direct giving me the same insurance as my ongoing insurance but at a reduced amount. As money is tight I choose to change my Home insurance to Hastings Direct.”
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Extremely good price. But I had to get my daughter to do for me as difficult website to complete on my mobile. And she told me it's much easier on a laptop. But apart from that....all good 👍 x”
Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
