“I recently phoned to ask for a paper copy of certificate of insurance for my wife, having taken out MULTICAR insurance. Your operator was very helpful and polite and promised to send the relevant paperwork.”
Hello Martyn,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“rip off quotes. They're supposed to offer a same day quote but they don't honour it. 10 minutes after the quote on confused.com they'd bumped it up by £140.
Wouldn't trust them.”
Hello,
Thank you for your review, I'm sorry to read about the increase in price. I'm afraid we're unable to look at this here but if you have the original quote reference, please contact the team on 0333 321 9829 and they may be able to advise what happened. Thank you for choosing to insure with us despite having this experience. ~Theo, Social Media Team
Hello Aazaz,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hi Alastair,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hi Leroy,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Excellent service and the most competitive price, been with my present insurance for 20 years and the price was twice the price Hastings have quoted so yes I am well pleased thankyou”
Hello Dorothy,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hi Garry,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Easy to set-up, but hard that the only way of contacting them is through the app when the app initially kept crashing. Also would be helpful to have a bit more information easily available about what the telematics policy actually involves and measures.”
Hello,
Thank you for your feedback. I'm sorry if any information explaining what this policy was before purchase wasn't clear. Your documents sent after the policy is bought can help or you can visit our website here: https://www.hastingsdirect.com/car-insurance/telematics-insurance/
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what impacts your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.
Hello Emily,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“Policy options easy to tailor to individual needs at competative rates. On line account is easy to find all documents and contact information. Hastings Direct were quick to confirm policy and send updates by individuals chosen contact method.”
Hello Janette,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“I bought my insurance nearly 2 weeks ago and am still waiting for a member of the IT dept to be in touch to sort the problem of me not being able to get on to the app and set the tab up.
Maybe this could be put as a priority”
Hi,
I'm really sorry to hear you've been dealing with this for so long. Looking at the policy, I can see that a ticket was raised two days ago and is being looked at by the relevant team. They will contact you directly with the intention of fixing this problem. I hope it can be resolved soon. ~Theo, Social Media Team
“Friendly, correctly spoken English (not always experienced in some phone chats nowadays) carefully going through details to ensure accurate and complete situation was understood on both sides. Professionally carried out interview.”
Hello Barry,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Cully,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
