Hello Trudy,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Tadeusz,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Joshua,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“after purchasing motor cycle insurance , i had to check it had european breakdown recovery , it did not so had to add as an extra . this i did and was told it was with the rac.”
Hello,
Thank you for your feedback and I hope you now have the level of cover that you needed. If not, please give us a call on 0333 321 9801 so we can help you further. ~Theo, Social Media Team
Hello Toluwani,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Arthur, I'm glad renewing your policy with us was so simple and that we could do so at a competitive price. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Terry,
Thanks for your feedback, we're really sorry to hear about your experience and to see that you've struggled to access your online account. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
If this is still an issue, please give us a call on 0333 321 9801. Our team will be happy to help you. ~Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Timothy,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“My policy starts on the 12th, so no feedback there yet. The process of changing from my previous policy was really easy and ive got an awful lot more for a lot less money.
Very helpful for people like myself who are not so tech savvy or computer literate.”
Hello Brett,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover.
~ Theo, Social Media Team
Hello Gareth,
Thank you for contacting us. I'm afraid what you saw online may have been an offer of an upgrade to the policy you have now. Our Hastings Essential Policy doesn't have windscreen cover included and as a result this wouldn't have been included in the quote you did online.
If you do want to discuss the other options we provide, please contact our Customer Service team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hello,
Thanks for your review, we’re sorry you’re unhappy with the cancellation of the YouDrive policy. 
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the period begins and before the policy is cancelled.
Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done.
I regret that the policy has been cancelled and I hope you can find suitable cover for your vehicle soon. ~Theo, Social Media Team
Hello Christopher,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
Thanks for your feedback, we're really sorry to hear about your experience and to see that you didn't get the service you needed. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
I appreciate you may have already done so, but please contact us if you need any help with your policy. You can also reach us by messaging in the app as an alternative to the phone. ~Theo, Social Media Team
