Hello Arthur,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Jacqueline,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us.
Going forward, you can send us a message via the app as an alternative to the phone. ~Theo, Social Media Team
“Very helpful as i wasnt able to go back to where I started on line. Lady at customer service found where I had started and completed it for me. Very grateful for her knowledge of where to look.”
Hello Janet,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Cheryl,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Renato,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
Hello Henry,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Birute,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Hastings direct came up on a comparative site and seemed competitive.
The page was bright and easy to input details and the quote was. reasonable.
There were a lot of checks and balances at every stage and I was reassured that I was buying a genuine product tailored to my requirements. The aftercare - checking documents etc and using the app has been reassuring - so far so good and I have every confidence in the policy and Hastings direct”
Hi Christopher,
t
Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Gave me a reasonable price for insurance, however the blackbox is highly flawed. Being pinged for high phone use when not driving and lowering my score is very jarring, and makes me scared to drive near the speed limits as to not lower any other factors.”
Hello Sebastian,
Thanks for your review. I'm really sorry to hear about your experience with the app and understand how frustrating this can be. Please give our Customer Service team a call on 0333 321 9801 so they can look at this for you. I hope that any issue you have can be resolved soon. ~Theo, Social Media Team
Hello Joshua,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
Hello Kerry,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback – thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hi Jonathan,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello Sally,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“The sensitivity of “you drive” is ridiculous. Getting penalised for harsh breaking when I’m leaving plenty of room to slow down and softly breaking plenty before the lights on ring roads.”
Hello,
Thank you for your review and for taking the time to share this with us.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
Hello Tracy,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
