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Hastings Direct Reviews

4.2 Rating 50,113 Reviews
81 %
of reviewers recommend Hastings Direct
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Mandy Miles
Verified Buyer
“All easy process.”
Helpful Report
Posted 3 months ago
Hi Mandy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
James Smith
Verified Buyer
“After going through policy with Rob he was knowledgeable and friendly and easy to talk to, so very happy”
Helpful Report
Posted 3 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Alistair Frame
Verified Buyer
“Just cancelled my insurance quote from my previous insurer as Hastings direct was able to give me a cheaper quote for the same cover !!8”
Helpful Report
Posted 3 months ago
Hi Alistair, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Anonymous
Verified Buyer
“Polite, helpful and very knowledgeable when I phoned. Good price for the cover I required.”
Helpful Report
Posted 3 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Teresa Meeks
Verified Buyer
“Easy to organise, quick issue of documents.”
Helpful Report
Posted 3 months ago
Hi Teresa, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Barry Wratten
Verified Buyer
“Very easy to do. Policy was a good price and covered everything I wonted”
Helpful Report
Posted 3 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Teresa Rodgers
Verified Buyer
“Very easy to set up my insurance and helpful lady on the phone as swapping insurance.”
Helpful Report
Posted 3 months ago
Hi Teresa, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Faustina Anakwa
Verified Buyer
“Very good”
Helpful Report
Posted 3 months ago
Hi Faustina, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Kirsty-ann Poar
Verified Buyer
“Easy to sort out”
Helpful Report
Posted 3 months ago
Hi Kirsty-Ann, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Denise Mallinson
Verified Buyer
“I was told that my policy would be cancelled as I returned from a short trip away. The monitor hadn't even been opened. I was absolutely taken back by the curt behaviour and cancelled the policy immediately.”
Helpful Report
Posted 3 months ago
Hello Denise, Thanks for your review, we’re sorry you’re unhappy with the cancellation of the YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the period begins and before the policy is cancelled. Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy. I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Posted 3 months ago
Anonymous
Verified Buyer
“Easy to get a quote online and to arrange car insurance. No problems so far”
Helpful Report
Posted 3 months ago
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Posted 3 months ago
Natasha Davies
Verified Buyer
“Very easy to use and price of car insurance was best so far.”
Helpful Report
Posted 3 months ago
Hello Natasha, We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Posted 3 months ago
Christopher Cummings
Verified Buyer
“Very simple to use.”
Helpful Report
Posted 3 months ago
Hello, I'm glad this was so straightforward. Thank you for insuring with us this year. ~Theo, Social Media Team
Posted 3 months ago
Anonymous
Verified Buyer
“Pleasant interaction and great price comparison”
Helpful Report
Posted 3 months ago
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Posted 3 months ago
Janet Wilson
Verified Buyer
“My first dealing with Hasting and they were very helpful x”
Helpful Report
Posted 3 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Janette Boniface
Verified Buyer
“Every thing was so easy”
Helpful Report
Posted 3 months ago
Hi Janette, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
James O Pray
Verified Buyer
“As a first time driver I found Hastings direct to offer both the best cover and it was the most competitive price with a recognised insurance company. In addition the app was simple to use and it means all of my insurance documents are stored together in one place and easily found.”
Helpful Report
Posted 3 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Barry Carstairs
Verified Buyer
“Having a few problems with Hastings. Manage to sort the issues out . Overall satisfied”
Helpful Report
Posted 3 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Lynette Allport
Verified Buyer
“Changed my vehicle the girl I spoke with was excellent very helpful changed vehicle insurance no problem.”
Helpful Report
Posted 3 months ago
Hi Lynette, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Anonymous
Verified Buyer
“Very good”
Helpful Report
Posted 3 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 3 months ago
Hastings Direct is rated 4.2 based on 50,113 reviews
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