“The we spoke to was no help, would not give us amy advice on how resolve the issue. Worse customer service ever. Worse insurance company ever, cancelled policy and did not text to or call to inform us.”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience and to see that you didn't get the service you deserved . We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in future.
If you still need help with your policy, you can message us via the app or on Facebook. We'll do all we can to help you. ~Theo, Social Media Team
“Cancelled my policy and Hastings said they wouldn’t process the refund for three weeks, and then it would take up to another week to credit my account. Unacceptable.”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in future.
Please contact us if this refund doesn't arrive within the promised timeframe. We appreciate the frustration that this can cause and I hope that it arrives soon. ~Theo, Social Media Team
Hi Joshua,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Constantin,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello Sunny,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Tzortzino,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Customer Service very poor. If you do a quote on the phone, they will not email it to you for you to check before buying. Flat out refused, told me to redo quote online through a comparison site. Not buying anything without reading it first.”
Hello,
Thanks for your feedback.
Due to live pricing, we’re not able to send out quotes in advance. Once a policy’s purchased, you’ll receive the full documents.
We understand it’s important to review details before buying, so if you prefer, you can get a quote directly through our website.
~Theo, Social Media Team
Hi Soraya,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello Charmagne,
Thank you for your feedback and for leaving us a review, it really means a lot. Please let us know if you have any questions about your cover.
~ Theo, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I found Hastings Direct to have the best Car Insurance Deal for me. Plus I chatted online to someone for more information on the plan. RAC etc. At Home Recovery. The man was very helpful. I have used this Company in the past, & they were very good. But I have to go with the best price I can afford, & best offer each year”
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Policy was easy to set up, all laid out in simple terms. Easy to select add ons and choose what is relevant etc. Documents came through right away and portal is easy to navigate.”
Hi Kirsty,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Awful company. Would charge you for policy cancellation nearly 80£ even though its 1st day on cooling off period. Do not go there !!! You'd be stuck with unwanted policy due to cancellation fees on cooling off period.”
Hello Joanna,
Thanks for your review, we're sorry to hear you're unhappy with the terms of your YouDrive policy.
YouDrive works a little differently from standard car insurance, and we understand it’s not for everyone. We do clearly explain what’s required before you buy, including the type of policy and how it works, so we always recommend reviewing the terms beforehand.
I’m sorry to hear you had trouble cancelling the policy and hope you’ve now been able to get that sorted.
Please be aware, when a policy is cancelled, we only charge for the exact numbers of days you’ve been insured for, as well as for any fees that apply. Please visit www.hastingsdirect.com/about-us/our-fees for details of our fees and charges.
You can find a breakdown of the costs of your cancellation (how much you’ve been charged compared to how much you’ve p
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hi Neil,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in future.
If you need to discuss the policy with us, please give us a call on 0333 321 9801. We'll do all we can to help you. ~Theo, Social Media Team
