Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,116 Reviews

81 %

of reviewers recommend Hastings Direct

Company Reviews

Metrics

Write Your review

Tell us how Hastings Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price compared with my existing (ex)”

Helpful Report

Posted 4 months ago

Hi Ernest, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“What a difference in providers. Despite no claims for over 25 years, my renewal premium from my previous company increased by £500 a year. A friend recommended Hastings. They did me a like-for-like policy and it saved me nearly £1,000 per annum. Superb savings when money is so tight.”

Helpful Report

Posted 4 months ago

Hi Lindsay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“YouDrive requirements were really not made clear at the point of purchase. Will not be continuing with it and will be cancelling the policy”

Helpful Report

Posted 4 months ago

Hi,  Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what is included and required from the customer. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team

Posted 4 months ago

“Easy to set up”

Helpful Report

Posted 4 months ago

Hi Evelyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Easy to navigate site and quick to get policy Overall pleased”

Helpful Report

Posted 4 months ago

Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“I have bought the home insurance seems you be good to me”

Helpful Report

Posted 4 months ago

Hi Monita, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“The insurance was good value.”

Helpful Report

Posted 4 months ago

Hi Sally, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“The policy hasn't even started yet, and you want a review already! Wait till the policy has started in October please!”

Helpful Report

Posted 4 months ago

Hello Christopher, Thank you for your feedback and for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. Please let us know if you have any questions or need any help with your policy. ~ Theo, Social Media Team

Posted 4 months ago

“Sorted my motorcycle insurance a the Gentleman handling my enquiry was very helpful and talked me through the policy. Five stars.”

Helpful Report

Posted 4 months ago

Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Nice people to deal with. Made changing policy very easy. Well done so far. 6”

Helpful Report

Posted 4 months ago

“Easy to navigate website,good value for money”

Helpful Report

Posted 4 months ago

Hi Irisz, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Excellent to deal with on the phone and very helpful. Friendly service and reasonably priced. I would recommend Hastings to friends n family 10/10”

Helpful Report

Posted 4 months ago

Hi Terry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Great value and superb products and service”

Helpful Report

Posted 4 months ago

Hi Timothy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Very good, efficient service, quality product”

Helpful Report

Posted 4 months ago

Hi Brett, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“I took out this policy for Janet as have various products with Hastings and recommended your Company to her. I did ask for her to have the documents posted so hopefully this will happen. Great experience overall.”

Helpful Report

Posted 4 months ago

Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“The person I spoke to was very helpful. But wasn't pleased to hear thet when I move house in a few weeks and change my policy to upgrade on new property it will not stay same price as quoted at time of enquiry. And for the change its going to cost more”

Helpful Report

Posted 4 months ago

Hello Janet, Thank you for your review. I'm afraid our quotes and prices are impacted by live pricing and as a result of that the time and date a quote is done or change is made can affect the price. I'm sorry to see that on this occasion it resulted in an increase in cost and I hope we can offer you a competitive price when your policy is due for renewal. ~Theo, Social Media Team

Posted 4 months ago

“Cancelled my policy after a week”

Helpful Report

Posted 4 months ago

Hello Holly, I'm sorry to see that you had a poor experience and that you had to cancel your policy as a result. I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team

Posted 4 months ago

“Competitive price and very helpful and friendly staff”

Helpful Report

Posted 4 months ago

Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“It was all pretty jolly hockey sticks”

Helpful Report

Posted 4 months ago

“Very good no issues”

Helpful Report

Posted 4 months ago

Hi Nadiyah, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

Hastings Direct is rated 4.2 based on 50,116 reviews