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Hastings Direct Reviews

4.2 Rating 52,000 Reviews
81 %
of reviewers recommend Hastings Direct
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Jacqueline Williams
Verified Buyer
“A third of the price that Phoenix tried to charge us. Why do Insurance companies have us going through this pantomime every year in order to get a sensible quote? Let's hope Hastings don't make us go through a similar performance next year. Thanks to Confused.com we got a sensible experience and Hastings phone staff made it easier.”
Helpful Report
Posted 4 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Brett Allcock
Verified Buyer
“made it simple to do”
Helpful Report
Posted 5 months ago
Hi Brett, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Jacqueline Aldridge
Verified Buyer
“Although my policy has not started yet, it was quick and easy to obtain. Thank you.”
Helpful Report
Posted 5 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Alistair Mcconnell
Verified Buyer
“Fast service & even faster payment collection”
Helpful Report
Posted 5 months ago
Hi Alistair, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Holly Williams
Verified Buyer
“My policy was cancelled when I haven’t received my black box. Now my insurance has gone from £40 to £90 when trying to re apply for a regular. I’ve got no driving convictions and always pay on time. I’m very upset.”
Helpful Report
Posted 5 months ago
Hello Holly, Thanks for your review, we’re very sorry to read about the cancellation of your policy.  A YouDrive policy is slightly different to a standard car insurance product. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the notification of cancellation is sent. If you think your policy was cancelled incorrectly, please call our YouDrive team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Posted 5 months ago
Christine Newman
Verified Buyer
“Easy to deal with organisation. Knowledgeable staff. Confident result.”
Helpful Report
Posted 5 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Gareth Griffiths
Verified Buyer
“Information couched in terms I think I understood. Process appeared to be straightforward.”
Helpful Report
Posted 5 months ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Arthur Harris
Verified Buyer
“The procedure was clear precise, as a result i understood what i was purchasing and i did.”
Helpful Report
Posted 5 months ago
Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Darryl Wall
Verified Buyer
“Overall very good. I recently renewed by requesting a new quote on my app, after accepting quote and paying you do not seem to match it up to my previous insurance. Slight gripe as you keep asking me to renew!!”
Helpful Report
Posted 5 months ago
Hi Darryl, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Christine Laurie
Verified Buyer
“Very good trust worthy.”
Helpful Report
Posted 5 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Garry Yates
Verified Buyer
“Great value and good clear communication throughout the process.”
Helpful Report
Posted 5 months ago
Hi Garry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Brent Weller
Verified Buyer
“Great easy to use service”
Helpful Report
Posted 5 months ago
Hi Brent, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Jonathan McNicholas
Verified Buyer
“Once all the information was completed on the forms, it was an easy process to complete the requirement for car insurance.”
Helpful Report
Posted 5 months ago
Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Anonymous
Verified Buyer
“just joining”
Helpful Report
Posted 5 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Tracy Venner
Verified Buyer
“Nice and easy - great price”
Helpful Report
Posted 5 months ago
Hi Tracy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Radoslav Guran
Verified Buyer
“I don't have any experience with you yet. Well, we'll see in the future when it comes to purchasing insurance. You had a really good price for everything, and it was fast. So I give it five stars.”
Helpful Report
Posted 5 months ago
Hi Radoslav, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Barry Miller
Verified Buyer
“Very easy and simple to deal with”
Helpful Report
Posted 5 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Anonymous
Verified Buyer
“Wonderful service provided.. The app provided is easy to use and has great tips and information regarding the policy and other benefits.”
Helpful Report
Posted 5 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Jackson CREE
Verified Buyer
“Request handled in a courteous msnner”
Helpful Report
Posted 5 months ago
Hi Jackson, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Alistair Higgins
Verified Buyer
“Very helpful advice and support over the phone.”
Helpful Report
Posted 5 months ago
Hi Alistair, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 5 months ago
Hastings Direct is rated 4.2 based on 52,000 reviews
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