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Hastings Direct Reviews

4.2 Rating 50,116 Reviews
81 %
of reviewers recommend Hastings Direct
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Anonymous
Verified Buyer
“First time used Hastings Direct so far so good, got a good price for my car insurance was easy to do on line received all relevant documents via email excellent service.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Great price. Very easy to buy insurance”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Jacqueline Forster
Verified Buyer
“I am not happy doing everything online but I have this tie as it's cheaper It concerns me that IF I need to contact you re a claim I have no one to speak to.”
Helpful Report
Posted 4 months ago
Hello Jacqueline, Thank you for your feedback. We hope you do not have a claim. However, if you do, you can speak to our advisors over the phone about this. You can reach them by calling 0333 321 9800. I know they will be happy to help you. ~Theo, Social Media Team
Posted 4 months ago
Arthur Mckean
Verified Buyer
“Hastings Direct made it so easy to apply for my home insurance on line”
Helpful Report
Posted 4 months ago
Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Rod Sykes
Verified Buyer
“so far so good”
Helpful Report
Posted 4 months ago
Hi Rod, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Sarita Sharma
Verified Buyer
“They are good”
Helpful Report
Posted 4 months ago
Hi Sarita, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Barry Tyson
Verified Buyer
“Starting a new policy with Hastings Direct was so easy to do on their web site. And also once you down load there app you can see your policy also make changes if required”
Helpful Report
Posted 4 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Very easy together what you want.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Timothy Adams
Verified Buyer
“You hike the price of my insurance,even though I have not made a claim and you only reduce it when I threaten to leave!.no reward for loyalty at all”
Helpful Report
Posted 4 months ago
Hello Timothy, I'm very sorry to see that the renewal wasn't competitive on this occasion. Please note, your policy details are not the only factors considered. Industry trends, rise in claim costs, how many accidents the make and model of your car are involved in throughout the year etc can all have an impact. Customers can help the price by having a clean driving history, however, an industry that runs on a worse case scenario determines that external factors beyond your control may impact the price. Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. ~Theo, Social Media Team
Posted 4 months ago
Poppy Cadd
Verified Buyer
“Very good service”
Helpful Report
Posted 4 months ago
Hi Poppy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Found house insurance quote from comparison website very competitive and met my needs.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Glenys Woods
Verified Buyer
“Everything was so easy and understood all questions.”
Helpful Report
Posted 4 months ago
Hi Glenys, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Christine Robson
Verified Buyer
“Easy to negotiate responsive and affordable quotes.”
Helpful Report
Posted 4 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Cirstoi Florentin
Verified Buyer
“Great offers, nice ppl”
Helpful Report
Posted 4 months ago
Hi Cirstoi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
James Anyanw
Verified Buyer
“It was hassle free and looks to be cheaper. The customer service was excellent.”
Helpful Report
Posted 4 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Christopher Muir
Verified Buyer
“You try too hard to sell extra cover. Unnecessary. If I wanted , I'd buy earlier. Bit annoying when trying to check out.”
Helpful Report
Posted 4 months ago
Hello Christopher, Thank you for your feedback concerning this and we'll pass this back to the relevant team for you. Thank you for choosing to insure with us this year, we hope you have the best possible year with us. ~Theo, Social Media Team
Posted 4 months ago
Jaroslav Ziga
Verified Buyer
“Very good”
Helpful Report
Posted 4 months ago
Hi Jaroslav, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Competitively priced.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Arthur Andrew Topham
Verified Buyer
“Easy to create account but for some reason my document's haven’t and still aren’t available in the app.”
Helpful Report
Posted 4 months ago
Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Minesh Chudasama
Verified Buyer
“My first time insuring with Hastings. Found the overall purchasing experience straightforwards and the website process was easy to navigate. Phoned the call centre to query the policy details a few days later and the call handler was very helpful. Would definitely recommend using Hastings Direct.”
Helpful Report
Posted 4 months ago
Hi Minesh, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Hastings Direct is rated 4.2 based on 50,116 reviews
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