Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,116 Reviews

81 %

of reviewers recommend Hastings Direct

Company Reviews

Metrics

Write Your review

Tell us how Hastings Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really Good Quote, offered all the cover I needed”

Helpful Report

Posted 4 months ago

Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“I was satisfied with the help I got from the lady I spoke to went out of her way to help”

Helpful Report

Posted 4 months ago

Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“My insurance came up for renewal and hasting beat my existing qoute it was more than 50% cheaper for the same insurance than Churchill”

Helpful Report

Posted 4 months ago

Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“I’ve just changed over to Hastings as I got a better quote including extra items.”

Helpful Report

Posted 4 months ago

Hi Shagufta, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“happy with dealings but app could be improved as some info not available then when contact by phone informed any changes are chargeable”

Helpful Report

Posted 4 months ago

Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“the service is good”

Helpful Report

Posted 4 months ago

Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Very efficient”

Helpful Report

Posted 4 months ago

Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Relatively easy to take out car insurance and much cheaper than previous insurance company.”

Helpful Report

Posted 4 months ago

Hi Melvyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“Processes easy to follow, call handlers helpful.”

Helpful Report

Posted 4 months ago

Hi Timothy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team

Posted 4 months ago

“App doesn’t work. Canceled my insurance because I couldn’t set up the box. Impossible if the app don’t work”

Helpful Report

Posted 4 months ago

Hello,  Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.   We normally cancel a policy when the conditions of your insurance haven’t been met. Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy. I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. If you think this was incorrectly done and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team

Posted 4 months ago

“Good service 👍”

Helpful Report

Posted 4 months ago

Hi Christopher, It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team

Posted 4 months ago

“competative”

Helpful Report

Posted 4 months ago

Hello, I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team

Posted 4 months ago

“Professional, friendly and easy to del with.”

Helpful Report

Posted 4 months ago

Hello Christopher, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 4 months ago

“Really expensive and the little tracking box is a joke!”

Helpful Report

Posted 4 months ago

Helo,  Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy and that we couldn't offer you a more competitive price.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team

Posted 4 months ago

“Excellent price for a really comprehensive policy.”

Helpful Report

Posted 4 months ago

Hi, It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team

Posted 4 months ago

“Good one and excellent service.”

Helpful Report

Posted 4 months ago

Hello, thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 4 months ago

“Satisfied with this so far”

Helpful Report

Posted 4 months ago

Hello, thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 4 months ago

“Found on a compare site. Rang customer service got a good price.”

Helpful Report

Posted 4 months ago

Hello Dorothy, I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team

Posted 4 months ago

“Very good company, great website easy to navigate, and excellent value for money :)”

Helpful Report

Posted 4 months ago

“Good insurance quote (cheap for first time driver) however the black box means I just accelerate slowly onto fast busy roads which is dangerous.”

Helpful Report

Posted 4 months ago

Hello Harry, I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score. As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team

Posted 4 months ago

Hastings Direct is rated 4.2 based on 50,116 reviews