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Hastings Direct Reviews

4.2 Rating 50,116 Reviews
81 %
of reviewers recommend Hastings Direct
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Lindsay Milne
Verified Buyer
“Excellent service, most affordable price with the best additional perks”
Helpful Report
Posted 4 months ago
Hi Lindsay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Christine Murray
Verified Buyer
“Easy to follow web site, even for a 70 year old”
Helpful Report
Posted 4 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Barry Moxham
Verified Buyer
“Competative price and easy to use website.”
Helpful Report
Posted 4 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Tonny Madsen
Verified Buyer
“excellent customer service”
Helpful Report
Posted 4 months ago
Hi Tonny, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Deepu Abraham
Verified Buyer
“Flexible to make payments and usages website is excellent”
Helpful Report
Posted 4 months ago
Hi Deepu, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Carey J Bayliss
Verified Buyer
“As usual excellent service”
Helpful Report
Posted 4 months ago
Hi Carey, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Anonymous
Verified Buyer
“Good website with option to receive documents by post.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Barry Pike
Verified Buyer
“Best Value I could get for senior driver!”
Helpful Report
Posted 4 months ago
Hello Barry, I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Posted 4 months ago
Lindsey Walker
Verified Buyer
“Absolutely no communication has been received with regards to your website and ‘my app’ being down for essential maintenance this evening and therefore I have no way of being able to cancel my policy.”
Helpful Report
Posted 4 months ago
Hello Lindsey, I'm sorry to see that you struggled to reach us and arrange the cancellation of your policy. I hope you have since been able to arrange this. If not, please give us a call on 0333 321 9801. Our advisors would be happy to help you. ~Theo, Social Media Team
Posted 4 months ago
Judith Bara
Verified Buyer
“Easy to get through, on the phone, to Hastings Direct. The call handlers were efficient and very helpful - 5.”
Helpful Report
Posted 4 months ago
Hi Judith, It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Posted 4 months ago
Vijay Das
Verified Buyer
“Easy to arrange car insurance. The insurance will start next month and how it works csnvonly becrelayed later.”
Helpful Report
Posted 4 months ago
Hi Vijay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Christine Fossett
Verified Buyer
“Very helpful and informative i am hoping the restt of ser ice will be good”
Helpful Report
Posted 4 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“i messed up they sorted it”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Christopher Pile
Verified Buyer
“A simple and pleasant company /app to use and deal with with very affordable prices. Many thanks.”
Helpful Report
Posted 4 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Janet Halliwell
Verified Buyer
“Very helpful customer service. Policy was good value for money”
Helpful Report
Posted 4 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Great customer care, affordable quotes and very helpful advice.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Lynette Roper
Verified Buyer
“Unreasonable policy rules. Not a good first impression. Regretting my choice.”
Helpful Report
Posted 4 months ago
Hello Lynette, Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Posted 4 months ago
Alyssa-Jade Reynolds
Verified Buyer
“Very goo dand easy to manage policy”
Helpful Report
Posted 4 months ago
Hi Alyssa-Jade, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Garry Shaw
Verified Buyer
“Would recommend this company to friends and family. Very easy instructions online fast response to our policy application all round good service.”
Helpful Report
Posted 4 months ago
Hi Garry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Timothy D
Verified Buyer
“Customer service is appalling. 30 minutes on the phone to a non UK call centre for a simple request to send me a hard copy of the Policy Booklet, missing from my posted documents . The operator didn’t have a clue what I was asking for. I asked to speak to her manager… not available, call back!!!?”
Helpful Report
Posted 4 months ago
Hello Timothy, Thank you for your feedback. We're really sorry to hear about the experience you had. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us. Please note we do not provide hard copy of the policy booklets. All our policy booklets can be found online here: https://www.hastingsdirect.com/car-insurance/policy-info/policy-booklets/ Please contact us if you have any further questions about this. ~Theo, Social Media Team
Posted 4 months ago
Hastings Direct is rated 4.2 based on 50,116 reviews
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