“It was easy to use the website and was very pleased with the Buildings and Contents cover offered. It was a competitive price and am satisfied with my cover.”
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We’re sorry also that you're unhappy with the cost of cancelling your policy.
When a policy is cancelled, we only charge for the exact numbers of days you’ve been insured for, as well as for any fees that apply. Please visit www.hastingsdirect.com/about-us/our-fees for details of our fees and charges.
You can find a breakdown of the costs of your cancellation (how much you’ve been charged compared to how much you’ve paid so far for your policy) in your policy documents. ~Theo, Social Media Team
“Have had car insurance several times with Hastings, pity they don't reward loyalty with competitive pricing.
You have to leave for a year then go back to get a good deal.”
Hello Gareth,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. I hope we can offer a competitive renewal on this occasion.
~ Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Chris,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hi James,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
“Hasting do not addresss you correctley, you didnt correctley address my partner on the insurance policy he had to ring and get it changed as you can not get to the policy untill it is live on the portal even after you sent an email asking to check your policey to see if its correct”
Hello Janet,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
If you need any help with the app or online account, please do not hesitate to contact us. Our team will be happy to take a look at this for you. ~Theo, Social Media Team
Hello Mandy,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hi James,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Service was high quality all information was passed on and questions answered colleague was professional at all times and had excellent knowledge.. cost was good Would use Hastings Direct again.”
Hello Robert,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hello James,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Chris, I'm glad renewing your policy with us was so simple and that we could do so at a competitive price. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Louisa,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“I was happy to take another year with Hastings but found the same policy online much cheaper. The policy is a good comprehensive one but Hastings should be offering their best prices straight away to keep customers.”
Hello Terry,
We’re sorry to hear you’re unhappy with the price of your renewal.
Please note, Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. ~Theo, Social Media Team
Hello James,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
