Hello Jonathan, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
“What is the pint of paying legal cover when nothing is done by them, I had to speak to my local council to obtain CCTV footage of accident and after two years still pending outcome, in the mean time I have to pay extra premiums.”
Hello Dinesh,
I'm very sorry to see that you had such a poor experience and that it is taking so long to have this claim settled. I can appreciate the frustration caused and I regret that extra costs have been incurred.
I hope that positive progress can be made soon. If you haven't already done so you would like to make a formal complaint regarding the length of time this has taken, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Christopher, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
“Tried to add a vehicle online but the website wasn’t sophisticated enough for the nuances I required so I phoned. Got a gent on the phone r who just wasn’t listening to what I needed. He then quoted me about 40% more than the website and refused to believe that I had a quote a few minutes before. Told him his attitude will make me look elsewhere at renewal time. Totally indifferent. Shame.”
Hello Jonathan,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us.
We hope your time with us improves as the policy progresses and that you have since been able to find competitive cover for your vehicle. ~Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“I was expecting a much better price for my car's insurance because I have insured my 2 car's with your company but your officers didn't offer me any discount this is while other companies will offer much cheaper price if I insure 2 car with them. I didn't go to other companies because my first car was already insured in your company but honestly when my policy for my both car's is due to renewal and another company offer me a better price than yours which I am sure they will then I would leave your company for a better price.
Best regards
Saifullah Khanmuradi”
Hello,
Thank you for your review, I'm very sorry to see that we were unable to offer you a more competitive price for your second vehicle.
Your insurance policy and price are based on both your individual details and the world around you. This means any changes in your personal circumstances will usually mean your price changes as well.
Other outside factors can impact the price of your policy too. For example, the cost of repairs or labour, theft in your area. There are also broader trends that can influence your price, such as inflation, or energy costs.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. To make sure we're always competitive, we also constantly monitor market trends and regularly adjust our prices.
If you'd like to discuss this in more detail, visit www.hastingsdirect.com/contact-us and get in touch. ~Theo, Social Media Team
“Website is easy to navigate, terms are written out clearly. Only thing is you have to use app, and being an older person I struggled a bit. Have kept me updated, and all seems well.”
Hello, we really appreciate you taking the time to share your positive feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hi Christine,
Thank you for your feedback. If you would like a copy of the documents in the post, please give us a call on 0333 321 9801, so we can take a look at this for you. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
