Hi Scott,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Kristina,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
“Rude people, still waiting for my paper copy and have no idea what my monthly payment will be.
No I don't have the app, doesn't work well in the area I live”
Hello Christina,
Thank you for your review. I have accessed the policy and arranged for this document to be posted to you. Please expect it in the next 7 working days. If you need any further assistance, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi Rohit,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“The various stages of providing relevant information were easy to follow and complete. The price was very competitive and included a lot of extra benefits as standard. Much better value than other car insurers that I have purchased from in the past. Hastings also offer "storm damage" as a reason for claims whereas most other insurers blame the last person who drove the car as responsible even if the car was
parked unattended on a driveway when the damage occurred.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I had great difficulty trying to contact someone regarding changing auto renewal on the policy, I think I worked out it out in my account,but I still haven’t heard from you yet.”
Hello Robert,
Thank you for your review, I'm sorry if you have struggled to reach us and get the help you need. Looking at the policy, I can see that the auto-renewal is still in place. If you would like this removed, please send us a message on X (Twitter) @HastingsDirect or on Facebook and we can help remove this. ~Theo, Social Media Team
“Very disappointed. I have many years motorcycle experience but because I have not had a policy for 4 years, you treat me like I have kust passed my test.
I then spotted that the Tracker was not included on the Policy. I rang and advised and asked how much this would reduce the premium. Answer - nothing. Why should I spend £119 per year for a tracker which reduces your risk but has no effect on the premium.”
Hello Chris,
I'm sorry that we were unable to offer you a more competitive price this year. I'm afraid if no claims aren't used for two years they you do need to start from 0 once more if insuring with Hastings Direct. I appreciate the frustration this can cause and thank you for insuring with us despite this being the case. ~Theo, Social Media Team
Hi Melvyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Easily completed, especially to have the on-board monitoring device that has initially reduced the premimum but also makes you more conscious of your driving, that may in turn, futurewise, reduce the premimum even more (bad driving could increase it). I highly recommend it.”
Hi Danny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Doris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Clifton,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
“I don’t know what you want me to say ?
About what?
I paid you , but I haven’t had to deal with a claim through you and that’s where I’d form my opinion?”
Hello Robert,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
