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Hastings Direct Reviews

4.2 Rating 50,116 Reviews
81 %
of reviewers recommend Hastings Direct
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Janet Oneill
Verified Buyer
“Arranged insurance over the phone. The person I spoke to was extremely helpful and made everything very easy. Thanks”
Helpful Report
Posted 4 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Very competitive price”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Barry Holme
Verified Buyer
“Competitive price”
Helpful Report
Posted 4 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Roddy Jones
Verified Buyer
“Simple form filling, and I then phoned Hastings just to check over the forms and we corrected some things that was not right, we agreed and updated the policy to include the alterations, which was done for me in PDF, phoning was easy and the each person I talked to made it less stressful for me, so fo rmy experience it was straight forward”
Helpful Report
Posted 4 months ago
Hi Roddy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Sally Mcneil
Verified Buyer
“Very simple to acknowledge and accept my new insurance policy. Received a "gizmo" not sure what I have to with it or how to install...wherever it is suggested it should be?”
Helpful Report
Posted 4 months ago
Hi Sally, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent customer service, provided the cover I wanted for a competitive price”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“I have car insurance with Hastings Direct and have always found them to be be very easy to contact and speak to , so it makes sense to have my house insurance also with yourselves.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Navsukhdeep Sharma
Verified Buyer
“I dt want to b tracked all d time”
Helpful Report
Posted 4 months ago
Hi Navsukhdeep,  Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what is included and what kind of policy this is. If you’d like to check out our other insurance options, head to our website or give our team a call on 0333 321 9801 so they can help you. ~Theo, Social Media Team
Posted 4 months ago
Janet Underwood
Verified Buyer
“Not much I can say really. Proof of pudding and all that. I am happy that it was reasonably easy to arrange and they I hope covering all my wants, the price was competitive too.”
Helpful Report
Posted 4 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Sally Houghton
Verified Buyer
“Good quick reasonable quote online”
Helpful Report
Posted 4 months ago
Hi Sally, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Tabassum Master
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 4 months ago
Hi Tabassum, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Dhruv Tanwar
Verified Buyer
“As per new costumes i don't have much idea about your service but I can update with my query response if I need any assistance in future.”
Helpful Report
Posted 4 months ago
Christian Duckers
Verified Buyer
“Good price and easy to deal with”
Helpful Report
Posted 4 months ago
Hi Christian, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“The on call representative was very impatient and upon asking for explaining some technical jargon, he kept repepating the same sentence, exact same words again and again. The quote he generated ( as an existing member) was worse than what I obtained online. I would avoid calling into the system to seek support in the future. Hire better. Of people think they are better than being in customer service, let them go.”
Helpful Report
Posted 4 months ago
Hello, Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future. We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us. ~Theo, Social Media Team
Posted 4 months ago
Dienye Pepple
Verified Buyer
“It is simple and easy to follow the online instructions.”
Helpful Report
Posted 4 months ago
Hi Dienye, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Easy from start to finish and very quick to sort a multi car policy”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Cerys Lawrence
Verified Buyer
“Easy to arrange and when I did need to ring my query was quickly dealt with”
Helpful Report
Posted 4 months ago
Hi Cerys, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Barry Noble
Verified Buyer
“good price, easy to complete the process.”
Helpful Report
Posted 4 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Melvyn Turner
Verified Buyer
“Very Efficient at getting a Policy suited to my needs and at a very Competitive Price .”
Helpful Report
Posted 4 months ago
Hi Melvyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Himesh Patel
Verified Buyer
“Very good service”
Helpful Report
Posted 4 months ago
Hi Himesh, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Hastings Direct is rated 4.2 based on 50,116 reviews
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