Hi James,
Thank you for taking the time to leave a review.
Our numbers all start with 0333. These are charged at the same rate as a landline, so the cost depends on whether you call from a landline or mobile. Most mobile providers include 0333 numbers in your bundled minutes.
Thanks,
Nicole, Social Media Team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Very disappointing experience with Hastings Direct.
I signed up for a policy but cancelled it within minutes, and before the policy had even started. Despite this, I was charged £40 for “cover” that was never actually provided. This was not clearly explained to me before cancelling, and I was not informed that I wouldn’t receive a full refund.
What made the experience worse was the customer service. As a new customer, I expected better, but the support I received was very unhelpful, rude, and unprofessional. It felt like there was no real effort to resolve the issue or even properly explain the charges.
Overall, a frustrating and unfair experience. I would not recommend based on how this was handled.”
Hi,
We’re sorry to hear you’re unhappy about being charged the £20 arrangement fee and our YouDrive tab charge.
As part of buying a YouDrive policy, you’re charged £20 to cover the tab we send you. We make it as clear as possible that you own the tab, as well as explaining our other fee amounts — and that they’re non-refundable.
We apologise if you weren’t aware of this.
Thanks,
Nicole, Social Media team
Hi Annette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Melvyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Arthur,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Renatas,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Need to explain the Hastings app insurance more clearly, it took several conversations to understand fully what that consists off, after that I was able to make a decision to carry on using Hastings direct.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Judith,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Garry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“It was easy to take out the policy but I am finding hard to clarify some of the details - like when and how will the device arrive that should be installed int he windsheild.”
Hi Jocasta,
Thanks for the review.
The tab is sent out on the date you buy your policy and it can take up to 10 days to arrive. We then give you time to get it set up, and we'll email you if we still need it to be connected.
The device comes with sticky tape, so you can attach it to your windscreen to make sure it's fitted correctly.
Thanks, Nicole, Social Media team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I took out insurance with Hastings paid the first instalments and set up the direct debit, within 12 hours of doing so they obviously hadn’t set it up properly & sent me a letter for breaching asking me to set up another direct debit. Something I wasn’t very impressed about. Had I have been in a different mood at the time I would’ve cancelled with Hastings and gone with somebody else.”
Hi Jacqueline,
We're sorry that there was an issue with the direct debit.
Looking at this, it seems we have a wrong number on the account, which is why this has happened. I am glad that it is now sorted for you.
Thanks,
Nicole, Social Media
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
