“Doesn't give enough time to set up tab. Received the tab on the 14th April and already getting an email that the insurance policy will be cancelled on the 17th if I don't set it up.”
Hello,
Thank you for your review and feedback. We'll be sure to pass this to the relevant team for you. If you need more time to pair the app and the tab, please let our team know by calling 0333 999 8911 so they can put measures in place to help you and ensure the policy is not impacted. ~Theo, Social Media Team
“Every email was replied to very quickly and on top of that, my monitoring dongle arrived well before I was expecting it. The app is very easy to use and the insurance is very easy to set up on the website; no faff and long questions!
Thanks again!”
Hi Marcus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Kristian,
Thank you for your review, I'm sorry to see that you are having some concerns with your driving score. If this continues to be an issue, please contact the team via email at yourdriving@hastingsdirect.com so they can help you. ~Theo, Social Media Team
“Grate stuff using hasting , on problem is when I use my maps sometimes it counts that I am on my phone I’m not but apart from that they are great thank you”
Hi Callum,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Johnsteele,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Nancy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Letitia,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“The young lady I spoke to on the telephone really annoyed me with the way she asked questions regarding NCD. I worked for The Prudential Assurance Co for almost 40 years, but I couldn't get her to understand what I was talking about; having said that, she kept her cool while I was steaming. She also said I would receive my policy document through the post within seven days - I am still waiting.”
Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Hi, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello Kirstie, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hi Grant,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tracy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Alistair,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re sorry to hear you’re unhappy that you had to call to purchase.
You can take out policies online, we ask you to call if there is an error in details matching, usually around claims, or if you already have a live policy with us in your name under the same vehicle.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
